Sean Aguirre

I would not recommend this dealership. The general manager Donovan Badamirza lied to me three times in one conversation. I live two hours away amd was there looking at a used SUV. I asked The general manager Donovan Badamirza lied to me three times in one conversation. I live two hours away amd was there looking at a used SUV. I asked them what their warranty looked like and he stated, "if you don't like this one you can return it in 7 days and exchange for another car." I specifically asked if it was only a car from this lot as they did not have another car I wanted. He then stated, "we are Koons Ford! We have dealerships all over we can get you a car you want from them." That statement alone is what made me purchase the car. After getting the car home we noticed it had a loud sound when starting. When looking it up it sounded like the cam phasers were going out. I called the dealership as soon as the opened and said I need to bring the car back and asked about available cars at other dealerships. The manager, Justin, was extremely rude and said they do not do that and I had to get a car from their lot. Sean A, my salesman then called and said I needed to take the car to my local Ford dealer for them to diagnose the problem. I had to pay $175 out of my pocket but was assured I would be paid back. It was almost two months ago and I have not received the check. I then was stuck buying a car that cost $20000 more because it was the only thing on their lot close to my needs. Overall it was a terrible experience. Sean A was the only thing that made it bearable. More

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My hubbie and I were just going to do a first look at some new Broncos at Koons Ford Falls Church. You could say “research”. When we arrived,Sean Immediately came our way. and was eager to show us what w some new Broncos at Koons Ford Falls Church. You could say “research”. When we arrived,Sean Immediately came our way. and was eager to show us what we were looking for. He answered all our questions honestly. and was able to find the exact color and model Bronco we were looking for. I felt like the moment we met Sean. and he shared how knowledgeable he was about the vehicle we knew we could trust him. He didn’t just give us a sales pitch, he was honest He wasn’t afraid to tell us the truth. even if it wasn’t the news we wanted to hear. he was professional and attentive. He listened to what we shared and worked quickly to find us what we wanted. He understood that we were not ready to make a purchase that day. and we needed to leave soon. to pick up our dogs from the groomers. But when he introduced us to the GM, Donovan, our browsing visit quickly changed to a buying trip.. Donovan cut to the chase. and gave us an offer we couldn’t refuse. No haggling, no xx, no pressure. The offer was too good to refuse. We couldn’t stay to complete the sale. and Donovan quickly said, “ No problem! We could do everything over the phone and have the truck delivered to you!” He even offered to help with getting upgraded tires. We were In-N-Out under two hours. We left in such awe. at how easy the whole process was. We were getting everything we wanted. including the trade offer. We had never had an experience like this at a dealership. Absolutely no buyers remorse. despite the quick turn of events. This is my first Ford. and I would definitely buy again from Sean and Donovan. And I don’t wanna forget to mention Ramone, The finance advisor. He walked us through our finance options. and got us through the process in under an hour We’ve bought several cars together over the last 30 years, and we’ve never had an experience so seamless. Extra special thanks to Sean, Donovan, and Ramone. -ELATED first time Ford Owner. More

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