Sean Bresnahan | Page 5

Excellent salesperson and straightforward process Super experience working with Sean Bresnahan at Flagship Mercedes Benz. Gave me the information I needed to allow me to sell myself the right car for Super experience working with Sean Bresnahan at Flagship Mercedes Benz. Gave me the information I needed to allow me to sell myself the right car for me rather than pushing me to buy. Went the extra mile (literally) by offering to deliver the vehicle to my home. I came out of the process feeling really good about my purchase. More

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Flagship Motorcars of Lynnfield My overall experience was typical: white-glove treatment before sale & not so much after the sale. The sales rep I worked with, Sean Bresnahan, was e My overall experience was typical: white-glove treatment before sale & not so much after the sale. The sales rep I worked with, Sean Bresnahan, was excellent. He is an asset to the company simply because he sets expectations with his clients and manages to them. He says what he’ll do and then he’ll do what he says. Sounds simple but it’s definitely not always the case, so, again, a big thank you to Sean as he was fast in responding and transparent throughout the entire process and was apologetic at times in which my experience was not great due to circumstances beyond his control. Now, as for the dealer, they were okay. Not terrible but certainly not exceptional either. Typical is a word I would use. Long story short, I purchased my vehicle on 7/8/18 and it was not delivered until 7/25/18. The first week was a wash; the registry in my state is horrible and takes forever to process paperwork. Apparently there was a “block” on my registration - not exactly sure why because I have no outstanding tickets, judgement, fines or anything like that and the last tax bill I received was October 2017 and was paid in full. Regardless, I called the town hall on Monday, 7/16/18, and they cleared my registration for me immediately without me having to pay anything in order to do so. Puzzling, but I’ll own that. I’ll say that’s on me. So, now it’s Monday the 16th and we should be good-to-go as far as I’m concerned. As of Tuesday, I was expecting the vehicle and did not receive it until a week and a day beyond my expectation. Again, Sean was great and apologetic and transparent and kept me in the loop the entire time; it just seemed as if the issue was with scheduling for both the registration runner and the transport company for the delivery. At times I was asking myself if I was being too critical on my timeline expectation while also understanding that my sale for their company was not setting any records either. With that being said, however, when you’re spending > $25k with a company and putting a good amount of cash down then the stakes are raised - point blank period. Even if the sale price was far less than what mine was it’s still a lot of money, and in the age of the customer experience, my result was typical and my salesperson was exemplary. More

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Sean was extremely helpful and knowledgeable when we leased Sean listened to our needs and we were able to come to a fair agreement for our latest Mercedes. Sean made our experience extremely pleasant.He is the Sean listened to our needs and we were able to come to a fair agreement for our latest Mercedes. Sean made our experience extremely pleasant.He is the best salesperson that we have ever dealt with when buying/leasing our cars. More

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Best Benz team in New England Listen, the guys over at Flagship are true superstars I’ve had 3 benz from 2 different dealers and vowed to never return. But these guys here from the Listen, the guys over at Flagship are true superstars I’ve had 3 benz from 2 different dealers and vowed to never return. But these guys here from the finance team to the sales person were completely professional, classy and most importantly helpful. Everything from locating the correct car to reassuring my loan just top shelf service exactly what one would expect for such a high line manufacture. Even the GM was incredibly helpful and tentative now tell me when the last time you’ve seen that? If you’re thinking about buying a new benz ask for my salesman his name was Sean Breshnehan a really good guy and I’m sure he’ll take good care of you tell him Brandon sent you will you? More

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Friendly, patient, love to help! I usually don't like to write reviews but this time I have to say I have great purchasing experience with Flagship. Sean is a very helpful person. He' I usually don't like to write reviews but this time I have to say I have great purchasing experience with Flagship. Sean is a very helpful person. He's patient to explain everything very detailed. I negotiated with him on the price for more than a week but he was very patient and willing to help out. I recommend him to the people who want to buy a car but struggling with the price. I signed the contracted on the first day to trade in my car but my dad was satisfied with the price the second day I turned back to ask car back and they agreed. On the day I pick-up my new car Suada introduced me all of the features of the car and we also had a nice conversation. More

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Great People, Great Car, Great Service. I purchased a CPO Mercedes Benz from Flagship Motorcars of Lynn Ma. Thank you to Sean Bresnahan for making it a very easy process. Sean had the car I I purchased a CPO Mercedes Benz from Flagship Motorcars of Lynn Ma. Thank you to Sean Bresnahan for making it a very easy process. Sean had the car I was interested in ready for a test drive when I arrived. He answered all my questions and concerns and made my purchase very easy. Darnell Caruso-Stewart moved me right the financial side of things making recommendations which helped me with my decisions. Finally Suada Kolenovic was on hand to deliver my new Mercedes. She explained all the features to my satisfaction and helped me set up Phone, Navigation and Audi. This part of the process was greatly appreciated. If you are in the market for a new car, I highly recommend Flagship Motors. If your not in the market for a new car, go there anyway, they are all nice people.! More

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The best Now that I have driven my second Mercedes off the Flagship lot, I must say that both Sean Bresnahan and Suada Kolenovic were amazing. They were both e Now that I have driven my second Mercedes off the Flagship lot, I must say that both Sean Bresnahan and Suada Kolenovic were amazing. They were both extremely helpful throughout and would highly recommend using them for your next car. I feel as though they made what could be a confusing situation extremely easy to go through. More

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Outstanding Service !! I am a returning customer at flagship motor cars and I plan on returning for years to come! Sean was a professional sales person and really exceeded I am a returning customer at flagship motor cars and I plan on returning for years to come! Sean was a professional sales person and really exceeded all my expectations! Darnell was outstanding, friendly and made the entire process as smooth as possible, flagship is very lucky to have her. Most importantly I'd like to thank my product concierge Suada Kolenovic who spent all her time with me to ensure I was understanding every detail of the vehicle! She's bubbly, friendly and has a smile that lights up the dealership! She made me feel as if I was a friend rather than a customer! This has really been a memorable experience! Thank you flagship ! More

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Thanks to Sean and Jon Thanks to Sean providing such a excellent customer service to me! I had great experience in Flagship Motors. Sean made me feel comfortable and did eve Thanks to Sean providing such a excellent customer service to me! I had great experience in Flagship Motors. Sean made me feel comfortable and did everything he could to make sure satisfied my needs. After I ordered the car, he updated the information to me frequently, I really appreciated! When I picked up the car, Jon wen over every feature of the car, and helped me to set up the app. That was very helpful. More

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Excellent experience I want to thank Sean and Jon for a great experience on purchasing my GLC 300. Sean was excellent throughout the whole process answered all my question I want to thank Sean and Jon for a great experience on purchasing my GLC 300. Sean was excellent throughout the whole process answered all my questions about the vechicle made the process very easy. My family has been purchasing cars through flagship for many years and will continue such great service. Jon was so helpful setting up my MBrace walked me through the whole process helped me set the app up. Showed me all the features of my new car helped me program my phone through Bluetooth he answered all my questions. Thanks again for the great service I love my GLC!! Melissa More

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