Colleen, thank you for the review! We are so glad Sean took such good care of you here at Lexus of Roseville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to give us a call or come back and see us again!
January 28, 2021
"Initially trying to contact a service advisor was a..."
- ROBERTCOLLINS325 Verified Customer
Initially trying to contact a service advisor was a problem. I could not get a call returned. Once I got the appointment and went for service, the visit was fine the advisor was good and the service was quick.
Robert - We apologize for the trouble you had reaching our team initially but are happy to hear that your visit went smoothly. Thank you so much for taking the time to share this feedback! We will use it to improve for your future visits. Jay U. - General Sales Manager - 916-472-7422
January 04, 2021
"Fantastic experience as always at Lexus. The process was..."
- kendraleah Verified Customer
Fantastic experience as always at Lexus. The process was quick, all terms explained. They worked hard to get me a good deal and I felt they did an excellent job getting the car prepped and explaining its many features. I’ll be a Lexus owner for life!
Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that the team went above and beyond to deliver such a seamless purchase experience. Congratulations on your new vehicle and safe travels! We hope to see you back at Lexus of Roseville down the road!
January 01, 2021
"Beautiful facility. While waiting for service, the..."
- NANCYGAY1 Verified Customer
Beautiful facility. While waiting for service, the amenities are great, meaning the super drink machines. The front desk is a great idea so we don't have to search for someone to direct us.
Thank you for leaving Lexus of Roseville a five-star review! It is wonderful to hear that Sean walked you through the process as we strive to deliver a seamless experience. We hope you love your new car!
December 01, 2020
"This dealership always treats me like I am a VIP. That..."
- DAVE.BLACK Verified Customer
This dealership always treats me like I am a VIP. That includes sales, parts and service. It is difficult for me to buy any other brand of vehicle. Who doesn't like a vehicle with beauty, luxury AND reliability. Sean Buth is the primary reason that I keep replacing my Lexus vehicle(s). He is professional, knowledgeable, and makes the deal easy. Great customer service all around and kudos to Sean!
Dave - What a wonderful review! We are thrilled to hear that you've had positive experiences with all of our departments and that you can depend on Sean for professional service, every time. Thank you for your repeat business! We look forward to your next visit at Lexus of Roseville.
October 24, 2020
"Staff is excellent. Waiting for burning smell to leave..."
- SACLJR Verified Customer
Staff is excellent. Waiting for burning smell to leave engine though - salesman said it was probably dripped oil from oil change. Bought used Toyota Avalon.
We really love to hear that you receive consistently excellent service from our Lexus of Roseville team. Thank you so much for your longtime business and support! We look forward to seeing you at your next visit.
October 06, 2020
"The sales team was a quite helpful and knowledgeable. The..."
- Ed Verified Customer
The sales team was a quite helpful and knowledgeable. The Due Bill work was efficiently scheduled, then performed well. Overall we are quite pleased with our experience here.
Ed - Thank you so much for the positive feedback about our Sales Team! We are happy to hear that your buying process went smoothly. Have fun in your new ride! - Lexus of Roseville team
October 02, 2020
"It would have been a 5 star rating except the wait to..."
- LOUDELORIO Verified Customer
It would have been a 5 star rating except the wait to finalize the contract took hours. Once, we were in the contracts office. It went quick and smoothly. Lyle Slater was friendly and efficient in getting the paperwork done.
Thank you for taking the time to leave us this feedback. We do strive for efficient service here, and I will be sure to share this with my team and work to improve our process going forward. We will certainly let Lyle know that you appreciate his help, and if there is anything more I can do for you, please don't hesitate to give me a call.
Jay U. - General Sales Manager - 916-472-7422
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