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Sean Carus
Sean Carus at Golf Mill Chevrolet
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Sean Carus | Page 2

Service Advisor

Golf Mill Chevrolet

9530 N Greenwood Ave
Niles, IL 60714

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4.7
94 Reviews

Dealership Experience

1 yr, 2 mos

4.7

94 Reviews

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94 Reviews of Sean Carus

April 10, 2024

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Employee Rating

Went for an oil change and tire rotation and was out in 45 minutes.. Very satisfied with the service I received ☺️ More

by KARENKUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracee Wilson

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Apr 30, 2024

Golf Mill Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 09, 2024

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They were very knowledgeable and knew what they were doing. Handled my car and got it fixed More

by rfarina1
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 30, 2024

Golf Mill Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 06, 2024

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My very first oil change on a brand new Silverado 2500HD High Counrty, and your dealership put in the wrong oil and worse yet only added 6 quarts of oil not 8, I drove it like that until the next oil change More

by bige_60016
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Workmanship
Service Time
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Recommend Dealer
No
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Apr 30, 2024

Golf Mill Chevrolet responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 04, 2024

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Employee Rating

spent 300 on transmission fluid I did not need and no one bothered to tell me. I went in because my "needed engine oil soon" light was on and it just needed resetting. More

by Kyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tracee Wilson , manuel

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Apr 30, 2024

Golf Mill Chevrolet responded

After reviewing your paperwork, you were due for the trans fluid (according to your vehicle diagnostic) and the item was approved by you prior to the work being performed. Our service department does not proceed with recommended work, unless approved by the vehicle owner.

Apr 30, 2024

Kyn responded

With respect, It was approved by me because im the one who walked in stating i needed trans fluid after assuming i did because my engine oil light was on. I was told no codes or anything wrong came back after diagnostic. The engine oil light was still on after the trans fluid was changed. Took it to jiffy the next day and they also did a diagnostic and checked fluids and realized all it needed was resetting. A code actually came back during their diagnostic but had nothing to do with transmission or fluid. They also informed me that my vehicle would have let me know if i need the trans fluid just as it was saying for engine oil. And also engine oil and trans fluid are two different things which i learned through jiffy. No one said a thing as stated before but they did approve my request to change the trans fluid immediately. Without checking first if i even needed it!

April 03, 2024

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Employee Rating

It’s been one month and I am still waiting on a part for my electric driver seat. Been getting the run around. Very unhappy. More

by GUCHECHE
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Service Communication
Recommend Dealer
No
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Apr 30, 2024

Golf Mill Chevrolet responded

Mary, the part you are currently waiting for, is in fact, on back order through General Motors. We (the dealer) do not have any control over back ordered parts. Your part was ordered, and we are waiting for its arrival, at which point we will reach out to you. In the meantime, you are welcome to contact GM Parts to inquire about the lengthy wait. Please call 1-844-847-1118

April 02, 2024

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Employee Rating

Service great sales crap check with sales people promises made not kept until I enquired call me 773 616 7420 More

by TA9082IL
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edyta Rachwal

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Apr 30, 2024

Golf Mill Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Someone will reach out to you shortly.

April 02, 2024

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Employee Rating

Super friendly people who get things done She went above and beyond the call of duty Very happy More

by FDEBARTOLO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolendo, Ken Wagner, Asbel Diaz, Tracee Wilson, Bob Heath

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Apr 30, 2024

Golf Mill Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

March 30, 2024

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Employee Rating

As always- perfect service! Everything was on time. Very helpful team! Thank you very much! More

by GIEDRIUSPAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracee Wilson

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Apr 30, 2024

Golf Mill Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Golf Mill Chevrolet and we hope to see you again soon!

March 30, 2024

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Employee Rating

Service techs were awesome. My car was diagnosed and fixed the same day. Also gave me coupon for oil change and tire rotation. More

by MISTYSMAGIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracee Wilson

Helpful
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Apr 30, 2024

Golf Mill Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

March 19, 2024

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Employee Rating

Very attentive, friendly and continuously came back to provide updates. He should get a promotion and a raise. More

by gbucio1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 30, 2024

Golf Mill Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you so much for your feedback! We hope you have a great day!

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