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Sean Ghandchi

Overview Reviews (217) Inventory (183)

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Sean Ghandchi

General Manager

495 Mazda

720 Rogers St
Lowell, MA 01852

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4.8

217 Reviews

Overview Reviews (217) Inventory (183)

4.8

217 Reviews

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217 Reviews of Sean Ghandchi

November 29, 2025

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Employee Rating

DO NOT I repeat DO NOT purchase a car from 495 Mazda in Lowell. Definitly DO NOT get your car serviced there - unless you would like to have to have your engine rebuilt...... Went in for an oil chang in Lowell. Definitly DO NOT get your car serviced there - unless you would like to have to have your engine rebuilt...... Went in for an oil change and ended up with a blown cylinder head 🤔. My car is a 2024 CX5 turbo. That's really fun.... Won't tell me why and wouldn't help me get in a new car. GM Sean is completely passive aggressive. More

by Arleighk14

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Recommend Dealer

Other Employees Tagged: Emily Tierney

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Nov 30, 2025 -

495 Mazda responded

Thank you for sharing your feedback. After thoroughly reviewing your case, we confirmed that your vehicle did, in fact, require a cylinder head replacement. This repair was fully covered under the manufacturer’s warranty. Additionally, we provided you with a rental vehicle at no cost for the entire three-week repair period. While we always strive to complete repairs as quickly as possible, the global shortage of auto parts resulted in unavoidable delays. We recognize this was an inconvenience and, to further support you, we also offered three months of lease payments totaling $1,500. Although you declined this compensation, we extended it in good faith based on the circumstances. We understand how frustrating unexpected vehicle issues can be, but we took every possible step to address the problem promptly, fairly, and at no financial burden to you. Based on these actions, we believe 495 Mazda handled your situation appropriately and went above and beyond to assist you throughout this process. Thank you again for your feedback and the opportunity to address your concerns.

Nov 30, 2025 -

Arleighk14 responded

YOU did not offer 3 months of lease payments - Mazda National did. And you did NOTHING to get that I had to call myself and make that happen. You said my car was unsafe even after the repair (I have that in writing) AND you said it would cost me a lot of money to get into a new lease. And the icing on the case is your GMs voice mail (which I also have) - "Your car is ready - come get it" after saying he was going to follow up with customer care try and get me in a vehicle that is safe. Terrible terrible customer service. But of course you also won't say what happened at that oil change soooo.... don't worry I found a better dealership that DID work with me to get me in a safe car. Liberty Mazda in Wakefield - top notch professionals.

October 21, 2025

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I’ve been servicing my cars here since January 2021. I have never had an issue and always find them extremely honest and fair. I have never had an issue and always find them extremely honest and fair. More

by Steph

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Recommend Dealer

Yes

Other Employees Tagged: Chris Soun, Emily Tierney , David Aponte

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Oct 21, 2025 -

495 Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 01, 2025

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Excellent customer service, they are very easy to work with. My experience was a pleasant one with. My experience was a pleasant one More

by emurphydunn

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Recommend Dealer

Yes

Other Employees Tagged: Alex Marangoni, Keith Ladd

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Oct 01, 2025 -

495 Mazda responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing 495 Mazda!

July 21, 2025

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Very easy buy process and sale representative Alex was very friendly and not pushy with us when we were looking at different models. Would recommend this dealership if you are looking for a new Mazda very friendly and not pushy with us when we were looking at different models. Would recommend this dealership if you are looking for a new Mazda More

by Jkearns1268

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Recommend Dealer

Yes

Other Employees Tagged: Alex Marangoni, Chris Soun

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February 13, 2025

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Always attentive, courteous and has work done when promised! We love going to Mazda! They are absolutely wonderful to their customers ❤️ promised! We love going to Mazda! They are absolutely wonderful to their customers ❤️ More

by DOLPHIN671

Verified Customer

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Recommend Dealer

Yes

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February 02, 2025

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Top notch dealership. Go there exclusively for reg maintenance checks. Very comfortable waiting area Service always with the customer in mind. Go there exclusively for reg maintenance checks. Very comfortable waiting area Service always with the customer in mind. More

by CATHERINE.GHANDCHI

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Rob Sullivan, Keith Ladd , Paul Deziel, Jonathan Terrero

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January 19, 2025

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Great help and support provided with my warranty repair situation. Special Thanks to Shaheen G.- General Manager situation. Special Thanks to Shaheen G.- General Manager More

by bostonpiano

Verified Customer

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Recommend Dealer

Yes

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January 16, 2025

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Easy to work with and very efficient. Whenever service is needed I am in and out. Love the customer service at 495! Whenever service is needed I am in and out. Love the customer service at 495! More

by DEVTAYLOR15

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Rob Sullivan , Paul Deziel, Jonathan Terrero

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December 29, 2024

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Sales team is very reliable . They can get cars quickly and in the color of your liking. They can get cars quickly and in the color of your liking. More

by SKLQUINCY

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Savan Chuon

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December 07, 2024

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Employee Rating

Very Accommodating and friendly staff. They care that customers are comfortable and satisfied. Service was performed extremely competently. They care that customers are comfortable and satisfied. Service was performed extremely competently. More

by BOTTIFAMILY4

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Paul Deziel

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