Sean Johnson
Sean Johnson at Clement Pre-Owned (St. Charles)
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Sean Johnson

Service Director

Clement Pre-Owned (St. Charles)

3621 Veterans Memorial Pkwy
St. Charles, MO 63303

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1 Review of Sean Johnson

March 14, 2024

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I got my car from them a year ago. Nothing but trouble since I took it off the forecourt!!! Ive had to replace the radiator, alternator, air coolant pipes, brake callipers. And the tra More

by XDJBRICEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jesse Kloess

Mar 20, 2024

Clement Pre-Owned (St. Charles) responded

Thank you XDJBRICEX for taking the time to leave a review. I am sorry to read that your experience has been less than exceptional. When checking into the issues you have brought up, it was disclosed by the service department that you had voided the powertrain warranty that was provided free of charge with your purchase by missing the required maintenance intervals. I was told that the warranty administrator made a goodwill exception to split the cost of the repair with you. That is awesome to hear and very rare once the warranty has been voided. If the vehicle you currently have is not meeting your needs, we can certainly trade you out of it into something more suitable. Please let us know if we can help.

Mar 20, 2024

XDJBRICEX responded

I did not miss a service interval. What I did was run over the 5000 mile mark on a service I do believe. And not by much. I was also told by your service department that this would not affect the warranty. I’m sure your service department will deny this. So I will warn people to record any conversations you have with anyone at clement and tell them you are recording the call or conversation. At least transparency will be up held and you will have accountability and evidence. I should not have had to split the cost of this at all. And while I understand that you don’t supply the warranty you do not warn your customers of how the warranty company will split hairs over a mile over your contract. And being told that the warranty company does not like to be called by your customers is a joke. I will be fighting the warranty company over this. As for your service department, while I understand they can at times have a difficult job, transparency in pricing is not something they are capable of. I was very specific with one of your service personnel about the dollar amount I would need to get my car back. The replacement starter motor was an unexpected expense. But I was told that it would cost me $830 for that repair. I asked in a very clear tone if this was all that I needed to pay, and was told that that was the final amount, and that my van could be picked up when it returned from a test drive. An hour later I received a call and told I could pick up my van, but would now need $1127.00. I was furious at this new price as I was very specific in asking what the final price was. I was told that the $830 was an estimate. I WAS NOT TOLD THAT AT ALL. I was told that was the final price! On the back wall of the service department is your mission statement that say your values are transparency and honesty. This is utter garbage

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