Hanania Subaru of Orange Park
Jacksonville, FL
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257 Reviews of Hanania Subaru of Orange Park
New purchase, returning customer. Solomoon and Tyler were incredibly kind, helpful, and knowledgeable. Would highly recommend!! Solomoon and Tyler were incredibly kind, helpful, and knowledgeable. Would highly recommend!! More
The sales team worked with us and made it possible to make a deal. However, the finance department was not very knowledgeable when we closed and wasn't very helpful with us regarding the lengthy payoff make a deal. However, the finance department was not very knowledgeable when we closed and wasn't very helpful with us regarding the lengthy payoff procedure. Secondly, as of today 5 weeks later we still have not received the overpayment made on the loan. It not only took quite a while to pay off the trade, the loan with Vystar that which was made through Subara on the previous car sale was not a seamless payoff. The CPI (Collateral Protection Insurance) company contracted by Vystar sent us 3 notices the last of which was going to put a $180 penalty fee weekly on our loan even though we no longer owned the car. This could have been prevented if Subara had timely paid off the loan. This has been unfair pressure and agonizing on 2 seniors with excellent Credit Scores nearing 900 and having to worry this could have affected our ratings. We made the deal in good faith, traded our car, put additional deposit down and feel the way this was handled could have been a whole lot easier on us. More
This was our first purchase of a Subaru. We especially liked our salesman, Tyler Freund, who was most accommodating, knowledgeable, professional, flexible and who went the extra mile for us We especially liked our salesman, Tyler Freund, who was most accommodating, knowledgeable, professional, flexible and who went the extra mile for us during and after the sale. We had him deliver our vehicle to our home and we appreciated that. More
After promising to redo the paint on our 2020 Forester hood I took the car at the agreed date/time but our salesman just happened to be off that day. No one else knew anything about my appmt and they did hood I took the car at the agreed date/time but our salesman just happened to be off that day. No one else knew anything about my appmt and they did not have a loaner avail. Since then I have spoken to several employees but I cannot get anyone to Follow up on this. Never again.... More