Sean King

Wilson was very helpful answered all my questions followed up daily until we get the job done followed up daily until we get the job done More

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Herb Chambers BMW of Sudbury provides outstanding service! Al, the Director of Services, is always professional, attentive, and makes sure customers are well taken care of. He connected me with My, m service! Al, the Director of Services, is always professional, attentive, and makes sure customers are well taken care of. He connected me with My, my service advisor, who went above and beyond to make sure the tire replacement on my 2024 BMW X3 was smooth and stress-free. I’m truly grateful to both Al and My for their exceptional service and dedication—they make the experience second to none! More

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Poor sales practices. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We paid extra to have the vehicle cleaned and sealed - wasn't done. They told us it was but could not provide proof from the 3rd party they said performed the service - no invoice, no warranty, nothing. They finally admitted it was not done. We had to fight to get refunded for the charge. We were also told the vehicle was a dealer loaner and well maintained. We later learned it was not a loaner, that it was owned by another customer, who bent all 4 tire rims. They told us the car would be fully inspected, updated on service maintenance, and cleaned prior to deliver. None of that was done. The car was filthy when we picked it up. The sales person didn't bother to show up for our pickup appt, the person who they had show us how to use the vehicle was more interested in looking at his phone, and also told us if we had any questions to call the BMW Shrewsbury location instead of their own dealership!!! It took many many emails and phone calls to get our money back but nothing else was ever resolved. We had to make a special trip to the dealership to pickup the reimbursement check. Shady, dishonest practices, typical car sales stereotype is in play at this location. Do not buy here. We took our vehicle to the Shrewsbury dealership for service and were treated like royalty there! Wish we had bought a car there too. More

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I expected to purchase a certified 2022 BMW 330i. I tried to work with Ed in Sales. He was very pleasant and knew that I would be buying a replacement car over the week-end. I don't have time to play I tried to work with Ed in Sales. He was very pleasant and knew that I would be buying a replacement car over the week-end. I don't have time to play games. I told him I was looking at two certified vehicles across the street and asked what he could offer for financing. He threw out a ridiculous number and said I could probably do better on my own. I did my research and found out that BMW US was offering special financing on the certified 2022-2023 BMWs. Never did he mention the special rate if you qualify during our long conversation about rates. Then, I asked if the price could be negotiated because the car was overpriced. He said he talked to his manager (Sean King) and his manger said no. Fair enough that was not a concern at that point. I knew what the car was worth and if they did not want to bring the price down that was the decision of management. I went across the street the next day and bought a Mercedes. Ed then proceeded to send me a message and stated that he wanted to earn my business and he knew I was getting low financing and a better deal across the street. He asked what he could do price/financing wise to earn my business. He still did not bother to tell me about the BMW special financing rates. I told him .. "nothing" as I already told him I was buying a car over the week-end and I did just that. I am not into the back and forth. Give me your best financing rate that is a BMW known rate (not a BMW of Sudbury rate) and give me a price on the car. The used car salesmen techniques of the past don't work in today's market. The dealership is beautiful, but work with someone at the dealership that will work with you. In the “rate the people you work with” section on this form Ed is not even listed which is questionable? Was he new? More

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Could not be happier w jack and mostafa , working together to get the best deal for me ! Jack walked me through car and Mostafa is efficient! Best part car was delivered to my house ! together to get the best deal for me ! Jack walked me through car and Mostafa is efficient! Best part car was delivered to my house ! More

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The staff at Herb Chambers, Sudbury is very knowledgeable, professional and they really know their cars. It was a pleasure working with Jack O’Donovan. He knows the cars features and was able knowledgeable, professional and they really know their cars. It was a pleasure working with Jack O’Donovan. He knows the cars features and was able to help me arrive at the right purchase. I really respect his advice and I feel great about the car buying process at Herb Cambers because of Jack, Sherrad in Finance, and Simon the tech genius. Excellent work! More

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I had a great experience at BMW Sudbury. Wilson was extremely helpful and made me feel very comfortable and confident with my purchase. They have a great selection of used cars which is what Wilson was extremely helpful and made me feel very comfortable and confident with my purchase. They have a great selection of used cars which is what I was shopping for. The financing process was quick and Wilson even helped me deal with insurance reps. I recommended this dealership to my friends who are also looking for vehicles! More

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Very professional and thorough with excellent communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpfu communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpful on my state inspection and as a result did reach out to the RMV for a missing plate sticker. More

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Outstanding dealership that delivered a world class customer experience. Love my new BMW X3 lease ⭐️⭐️⭐️⭐️⭐️ customer experience. Love my new BMW X3 lease ⭐️⭐️⭐️⭐️⭐️ More

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Leasing my custom order 2024 BMW 530i from BMW of Sudbury was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptio was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptional finance team. Robert was professional and knowledgeable, guiding me through the customization process with ease. He was always available to answer any questions, making sure that my vehicle met all my expectations. What stood out, in addition to the excellent sales service, was the finance department at BMW of Sudbury. They were fantastic, offering clear explanations of all the financial aspects of the lease, and ensuring that everything was transparent and straightforward. Their efficiency and professionalism made the financing part of the process stress-free and pleasant. Upon receiving my 2024 BMW 530i, I was thoroughly impressed with the quality and attention to detail. The effort put in by Robert, along with the finance team’s great work, reaffirmed my decision to go with BMW of Sudbury. For anyone considering a BMW, I highly recommend BMW of Sudbury. The combined excellence of their sales and finance teams makes for an unbeatable customer experience. A huge thanks to Robert Cappalletti and the finance team for their dedication and hard work. More

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