Sean Koester | Page 2

The vehicle had 1 fob. The person that traded in the vehicle I bought has the other one. Which is concerning. After spending a fortune on the car I have to spend $700.00 to The person that traded in the vehicle I bought has the other one. Which is concerning. After spending a fortune on the car I have to spend $700.00 to deprogram the fob I have and buy a new one. Passing this issue down to the customer is unacceptable. I’m over it and certainly won’t recommend doing business there in the near future. Give me a reason to come back and do business. That’s all I ask. More

by rmulligan12 Verified Customer Verified Customer

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BUYER BEWARE. This dealership does not stand behind the vehicles they sell. I bought a "CPO" Dodge Durango that was a demo to the finance manager or at least that This dealership does not stand behind the vehicles they sell. I bought a "CPO" Dodge Durango that was a demo to the finance manager or at least that is what I was told. The vehicle supposedly "Inspected" but it needs $2700 worth of brake and rotor repairs. This quote came from a local Dodge dealership that said the car had been "driven hard as xxxx". I go to Pearl to get some sort of assistance and all they will tell me is they stand by their "inspection". The car was purchased at 24,236 miles and I received the quote at 24,547 miles. There is no way this amount of damage was done in those 300 miles. I may have to pay for these repairs, but everyone will know about it in the meantime including Dodge directly. I need to know what the "Certified" means in Certified Pre-Owned. I also asked for the paperwork for the certification and the "inspection" that was completed and have not received a response on that. More

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The Salesperson Jack, is hands down the best Salesperson i have ever met in purchasing a car. He was attentive. Knowledgeable. Informative,Thoughtful, kind, and helpful from start to finish in the transacti i have ever met in purchasing a car. He was attentive. Knowledgeable. Informative,Thoughtful, kind, and helpful from start to finish in the transaction. When I return for my first oil change he recognize me, and ask me if everything was OK with the service. If ever decide to trade my car. The only way I will drive that far is that he is still employed at this dealership. More

by mskay924 Verified Customer Verified Customer

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Best deal I made so far with a dealership! Everything went smooth, test driving to the paper work! Thank you guys! Everything went smooth, test driving to the paper work! Thank you guys! More

by alenhodzic00 Verified Customer Verified Customer

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Simply Brilliant… staff is enjoyable to deal with… and knowledgeable on their product…over and beyond… to answer any questions.. knowledgeable on their product…over and beyond… to answer any questions.. More

by ssparkyaz Verified Customer Verified Customer

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Austin was great got me in my dream truck. Jimmy from finance got me in and out by far the fastest purchase I have ever made. I will be back soon to get my kid a vehicle soon Jimmy from finance got me in and out by far the fastest purchase I have ever made. I will be back soon to get my kid a vehicle soon More

by gerardobravo21 Verified Customer Verified Customer

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Great customer service! The process of buying or having service done on your vehicle isn’t a painful process at Pearl The process of buying or having service done on your vehicle isn’t a painful process at Pearl More

by NOWMANPHP Verified Customer Verified Customer

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It was the best experience I have ever had at a dealership. I will now never go anywhere else. dealership. I will now never go anywhere else. More

by Peachdanielle100 Verified Customer Verified Customer

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Easy to work with. We bought a nice mini van ?? for a good price and good employee's. We bought a nice mini van ?? for a good price and good employee's. More

by Rjkevil Verified Customer Verified Customer

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Great honest dealer and shop that I always have a great experience working with and would refer them to anyone if they want the best place to go experience working with and would refer them to anyone if they want the best place to go More

by jim Verified Customer Verified Customer

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