Sean Monahan | Page 20

I have bought many vehicles in the past (pushing 50) and I am extremely picky about my vehicles and my dealers - this dealership hit all the requirements and more! We drove nearly 4 hours to deal with them I am extremely picky about my vehicles and my dealers - this dealership hit all the requirements and more! We drove nearly 4 hours to deal with them and our sales guy because of how they did business. They didn’t have what I needed when I first came in, within 2 weeks they has the exact match shipped from Idaho and was still a better price than anyone around where we are from. Honest and very good communication - we will be back! More

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I recently purchased a new 2024 Cadillac Lyriq online and opted for their delivery service. Upon receiving the vehicle, I was deeply disappointed to discover significant damage, including a chip in the paint opted for their delivery service. Upon receiving the vehicle, I was deeply disappointed to discover significant damage, including a chip in the paint, numerous scratches, interior blemishes, peeling paint on the hood and scratches and glue residue on the dash and inside trim. When I contacted the Sales Manager, Sean, to address these issues and question why they would sell me a SUV in this condition, I was met with a defensive and dismissive response. He attributed the damage to transportation, claiming the dealership was not responsible. However, it was apparent that these chips and paint blemishes happened at the dealership and they didn't disclose it. I asked Sean to take the SUV back to their dealership and fix it however he refused. He said he "did me a favor" in delivering the vehicle, when it's clearly part of their service offering on their site. When I expressed my intention to escalate the matter to General Manager, he arrogantly stated, "I'm the GM, now what? What are you gonna do?" Sean continued to belittle me throughout the conversation telling me that he would hire someone to clean the dust with a Q-tip. He refused to acknowledge the dealership's responsibility and accept the SUV back to make the fixes but instead suggested that I seek repairs at another dealership. Only person that was professional and helpful was the delivery person. But Sean, being himself, even minimized the role of the delivery driver by belittong him and telling him that he was only a delivery driver. Poor guy was just attempting to advocate for me and asking him to return the SUV to the dealership to make the fixes and do what was right. I attempted to speak with the dealership owner, hoping he would listen to my dissatisfaction and instruct the driver to take the SUV back to the dealership. But, David Huston, just dismissed me and said to speak with Sean. As a result, I've been forced to contact corporate and file a formal complaint and seek resolution through them. I can only imagine what other items or issues with the SUV they failed to disclose. This experience has been extremely disappointing and I strongly advise against patronizing this dealership. Their lack of customer service, dismissive attitude, and refusal to take ownership of their mistakes are unacceptable. They clearly stop caring once you complete your purchase. More

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Good pleasant pr Offesional. Courteous thorough etc etc etc etc etc etc etc etc etc Courteous thorough etc etc etc etc etc etc etc etc etc More

by mikmonts79 Verified Customer Verified Customer

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Nicole Barnes was excellent and very knowledgeable. We have always been satisfied with Huston Cadillac setvice We have always been satisfied with Huston Cadillac setvice More

by gwpollard20 Verified Customer Verified Customer

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The dealership has been very helpful with getting me through the horrible times I’ve been having with the Cadillac lyric. through the horrible times I’ve been having with the Cadillac lyric. More

by johnnyred33827 Verified Customer Verified Customer

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This is actually one of my favorite dealerships. They don't have all those stupid extra xx fees, and extras. They have a no pressure technique, and the sales staff knows the vehicles! I enjoyed it a They don't have all those stupid extra xx fees, and extras. They have a no pressure technique, and the sales staff knows the vehicles! I enjoyed it and we bought a ESV and Denali Ultimate. I'd buy there again, we drove from Port Charlotte. More

by PREMIUM CRANE SW Verified Customer Verified Customer

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Most of my dealings with Bryan were over the phone. All I had to do was the paperwork and drive home. All I had to do was the paperwork and drive home. More

by bbwode Verified Customer Verified Customer

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Brian was patient and detail oriented. He took his time explaining all the features of my Cadillac XT6. The entire staff at Huston was pleasant and friendly. We’re planning to buy from the He took his time explaining all the features of my Cadillac XT6. The entire staff at Huston was pleasant and friendly. We’re planning to buy from them again More

by cornickrb Verified Customer Verified Customer

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Professional and courteous answers questions demonstrates all car features explained warranty options and financing information all car features explained warranty options and financing information More

by rickpainter037 Verified Customer Verified Customer

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I’m never disappointed, very helpful with my purchases and paperwork. Mark and Craig are the best and paperwork. Mark and Craig are the best More

by pam.whitehead1131 Verified Customer Verified Customer

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