Great team, I have been going there for years.
They know me, they know my car, and I trust them.
They know me, they know my car, and I trust them.
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by ryanhammett
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
Hi, we really appreciate your great feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Quick snd easy, wait time was short.
The service manager was very helpful. Thank you
The service manager was very helpful. Thank you
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by eramos12
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!
Your staff is knowledgeable, friendly and helpful.
I don’t want to write more. Don’ put restrictions on a review
I don’t want to write more. Don’ put restrictions on a review
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by JUDYTRACY
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Frank's Irvine Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!
This service was related to the warranty on my tires.
I appreciated that Sebastian gave the go ahead for Laura to call the MFG about the warranty. They don't usually do this apparently. Unfortunately
I appreciated that Sebastian gave the go ahead for Laura to call the MFG about the warranty. They don't usually do this apparently. Unfortunately there was no proration for the tires, and I'm not happy with Yokohama but I was happy that Laura made the effort and got all the info on my tires to communicate with the MFG. I was going to buy more tires but decided to let these tires ride until the front tires (one is a newer tire) get a little more wear on them. I still have 7 and 4 on the front. The back tires are a 3.
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by Lori M
Verified Customer
Verified Customer
Nov 24, 2023 -
Irvine Subaru responded
Hi Lori, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone was courteous and professional that I dealt
with. Unfortunately, Subaru is aware of a defect in the 2019 Outback model cover over the computer command center and has not taken steps to replace
with. Unfortunately, Subaru is aware of a defect in the 2019 Outback model cover over the computer command center and has not taken steps to replace the issue of the delaminating cover, especially at no cost to the consumer. Not this dealerships issue, but a Subaru issue. To not have replacement parts available is not good consumer service.
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by Sheree Benson Ito
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Irvine Subaru responded
Hello Sheree, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Carissa Sanchez at carissas@irvinesubaru.com and we will do our best to make this better.
The service center continues to provide the upmost,
professional care, at reasonable prices. Thank you.
professional care, at reasonable prices. Thank you.
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by BOH4U
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
Thank you for your review! We really value you and appreciate your positive feedback. We want all your experiences with us to be exceptional. If at any time we fall short, please feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!
Very helpful!
Had car ready right on time. Thanks for taking such good care of us.
Had car ready right on time. Thanks for taking such good care of us.
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by djsonn
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
Hi, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!
Great service.
Radio head unit updated and has new button for Auto/Hold. I love it!!
Radio head unit updated and has new button for Auto/Hold. I love it!!
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by freefall74
Verified Customer
Verified Customer
Service Price Transparency
My service rep Laura is professional and through.
Irvine Subaru Service provides customer transportation with kind, professional and trustworthy drivers. Highly recommend them all.
Irvine Subaru Service provides customer transportation with kind, professional and trustworthy drivers. Highly recommend them all.
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by The Pearl
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
My service rep Laura is professional and through.
Service advisor was fantastic and service was timely.
Thanks for staying so great as usual.
Thanks for staying so great as usual.
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by JNEWLANDER1
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Irvine Subaru responded
Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Frank's Irvine Subaru!