Sergio Barron | Page 6

Mi experiencia en este lugar fue horrible a la hora de venderte un carro te dan el mejor trato del mundo luego cuando tienes un problema con el carro que ellos están en la obligación de resolver te tratan venderte un carro te dan el mejor trato del mundo luego cuando tienes un problema con el carro que ellos están en la obligación de resolver te tratan horrible y no te dan soluciones, compré un carro el 4 de marzo , 8 días después se llevó el carro a servicio porq ya tiene problemas y resulta que no dan solución ninguna y te dicen que eso es normal , en pocas palabras tanta impotencia y tanta incomodidad que pasas en ese lugar que te hacen perder la paciencia y la calma Y eso que estamos hablando de una marca como la Toyota que hasta donde se tiene mucho prestigio , así que no se que puede quedar para los demás, ya nada es confiable . More

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Poor customer service, vehicle still not working properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. More

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Slow service and over priced. People were nice. Waiting area was cold. Coffee was good. People were nice. Waiting area was cold. Coffee was good. More

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I did not expect this kind of service from an official dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic o dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic ones. I have before and after photos, as well as a photo report from the service advisor confirming the switch. If they can steal something as small as this, who knows what else they might steal or do incorrectly? Very disappointed with this level of service. More

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Thanks to Sergio in the Service Dept. for quick, professional service on my Toyota Highlander for quick, professional service on my Toyota Highlander More

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Very over priced! Did not have truck ready when I was told the day, I went to pick up early and they still charge me full price !!!!! Did not have truck ready when I was told the day, I went to pick up early and they still charge me full price !!!!! More

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I did not want to go to Toyota of Cedar Park where I bought the vehicle. They are horrible about contacting when your car is ready. From sales to service I WILL NEVER GO THERE AGAIN!! That said., thi bought the vehicle. They are horrible about contacting when your car is ready. From sales to service I WILL NEVER GO THERE AGAIN!! That said., this was my first time to Toyota of North Austin. I took it on for an oil change and recall issue. The line was long, but it moved fast. Lady came asked me few questions and moved on. Kinda strange. The next guy came up and asked me all the questions about my Rav4 and the issues it was there for today. Didn't take long. I waited about 15 minutes and the shuttle took me home. First strike, they won't come pick you up. They will take you home but not get you, Cedar Park Toyota would do it and they are way north from town. I get dropped off and a few hours later they call that's ready. I have to Ubet to the dealer! Now comes the fun part, everyone is running around like chickens with their heads cut off because it's lunch time. I could not get any help from ANYONE! The first door I walked in and had to ask someone for help, instead of the other way around. I had to interrupt the guys talking to each other to get help. All they do is say, " see that door over there. Go in there and go left, really. I go across the area to other side walk in and no one is even in there. Finally someone walked in and I told him what I needed and he said he was busy and walked right out. By this time I am really frustrated. Why can't I just get my vehicle 😫. Finally, someone came in and asked if I had been helped. I told my whole run around and he walks over yo a desk, opens it up asks my name and then finds my invoice, hands it to me tells me just take it to the cashier and you are done. WOW! What an ordeal for an oil change and recall. Man if all Toyota America dealers are like these two, they are in bad shape. They don't care about the customer. More

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Was greeted with a smile from Sergio. Excellent customer service. Super friendly staff. Quick service! Excellent customer service. Super friendly staff. Quick service! More

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Employees are so unprofessional, they just play between them like they having a party. Customers with questions were ignored. Very rude. The place is dirty. Very unpleasant them like they having a party. Customers with questions were ignored. Very rude. The place is dirty. Very unpleasant More

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They have jod done in the time they told me at check in. Thanks for everything. Thanks for everything. More

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