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Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
53 Reviews
5.0

53 Reviews

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53 Reviews of Sergio Leyva

August 20, 2025

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Employee Rating

Brought my vehicle in for its 15k service. Was very quick and efficient. Made sure everything was inspected correctly. More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena

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Aug 20, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

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Sergio’s work was very well. Explained everything and made sure parts for my vehicle were in stock. More

by Jnicole1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena

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Aug 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 17, 2025

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My Toyota's light gray leather on the driver's door was stained with oil, assuming form my oil change. I was able to clean it off but I was not even given a heads up about it. I would appreciate it if the More

by luz_melendez2016
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Aug 18, 2025

Norm Reeves Toyota Dallas responded

Luz, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 13, 2025

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As always Harveen makes the Toyota maintenance stress free. He was required to take an earlier lunch than planned, however, a colleague of his was able to get my service started. The hand off between t More

by anbtlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Antonio Holmes, Harveen Toor

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Aug 13, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

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Sergio was very helpful. Kept me updated with everything. He made my service experience very smooth. More

by Lorena Jasso
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Workmanship
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Recommend Dealer
Yes
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Aug 06, 2025

Norm Reeves Toyota Dallas responded

Lorena, thank you for visiting Norm Reeves Toyota Dallas! We're happy to hear Sergio made your experience a smooth one and we hope to see you again in the future. Take care!

August 04, 2025

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Sergio was amazing. Very helpful and understanding. I would recommend seeing Sergio since he was awesome. More

by miker1999jm
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 02, 2025

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Good job. Great service, Changed my belt in one hour, that’s great. Carlos and Sergio 👍 More

by zarazuamaria695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Aug 02, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 30, 2025

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Employee Rating

I had a great experience getting an oil change on my truck. Sergio Leyva was friendly, knowledgeable, and very helpful. More

by Adimtzz147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Norm Reeves Toyota Dallas responded

We’re glad you had a great experience with Sergio and our team! Thanks for choosing Norm Reeves Toyota Dallas, and we hope to see you again!

July 30, 2025

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Well organized and fast paced. Also very helpful and every employee is so nice and welcoming More

by Bridgetgarcia13
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 30, 2025

Norm Reeves Toyota Dallas responded

Hi Garcia! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

July 23, 2025

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Employee Rating

Sergio was very honest on what I needed on my 4Runner. I like honesty. Awesome! More

by odilimorales12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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