Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva | Page 2

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.9
99 Reviews
4.9

99 Reviews

Write a Review

99 Reviews of Sergio Leyva

March 22, 2026

Dealership Rating
Employee Rating

Good, they did all the required service and in a quick turn around Excellent work More

by ROLANDO_BARCO
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Report | Print
Mar 22, 2026

Norm Reeves Toyota Dallas responded

Sergio and our service team are glad we could complete the required maintenance on your Toyota Prius quickly and thoroughly. We appreciate you noting the efficient turnaround and excellent work. We look forward to helping keep your Prius running smoothly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

Dealership Rating
Employee Rating

The service was fine, but please don’t tell me it will be ready in 2-3 hrs and have me wait around and 2-3 hrs later there were still cars ahead of me. 6 hrs later they were through w recall part. Advice - More

by jegardner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 23, 2026

Norm Reeves Toyota Dallas responded

Your feedback on the wait time and communication is greatly appreciated. We aim to set realistic expectations for our customers, so it's disappointing to see we fell short in this instance. I'll make sure this gets addressed with our team so we can improve moving forward. If you would like to discuss this further, please feel free to contact me. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 20, 2026

Dealership Rating
Employee Rating

Very professional and courteous. . This dealership is the best! I have been coming here for many years and even though the ownership has changed the quality remains the same.. More

by LEEMVOLLMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Report | Print
Mar 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Camry Hybrid service over the years. We’re glad the professionalism and courtesy you’ve experienced stayed consistent even after ownership changed. We appreciate your loyalty and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 04, 2026

Dealership Rating
Employee Rating

Great job and great advisor keep up the good work and keep doing what you doing More

by cmack0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 04, 2026

Norm Reeves Toyota Dallas responded

Thank you for praising the service on your Toyota Tundra and for your kind words about Sergio. We will share your feedback with him. We look forward to helping you again soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 16, 2026

Dealership Rating
Employee Rating

Made an appointment, took my vehicle back on time and was staying at dealership. Just an hour in was informed they mechanics were backed up. They supplied a shuttle to take me home and bring me back when my More

by salsat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad and Joseph (I think that was their name) were the shuttle drivers. Very polite and professional.

Report | Print
Feb 16, 2026

Norm Reeves Toyota Dallas responded

Thanks for highlighting our timely appointment and shuttle arrangements. Sergio and the service team were pleased to keep you informed and comfortable during your RAV4’s visit. We look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 09, 2026

Dealership Rating
Employee Rating

It took 3 hours for an oil change . I wish the waiting will be less .. More

by sarahy222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 09, 2026

Norm Reeves Toyota Dallas responded

We appreciate your business, Sarah. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 07, 2026

Dealership Rating
Employee Rating

They were honest and they were on time fixing my breaks for my Rav 4 More

by SDYESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 07, 2026

Norm Reeves Toyota Dallas responded

We’re glad Sergio and our service team provided honest, on-time brake repairs on your Toyota RAV4. Thank you for the five-star review. We hope your drives are smooth and safe.

February 05, 2026

Dealership Rating
Employee Rating

Sergio - Great costumer services. Profesional shop service, easy and quick service on my truck (oil change, rotation tires and check out status) More

by CESARRODRIGUEZ90
Recommend Dealer
Yes
Report | Print
Feb 05, 2026

Norm Reeves Toyota Dallas responded

We’re pleased that Sergio delivered professional and efficient service on your Toyota Tacoma. Thank you for noting how smoothly the oil change, tire rotation, and inspection were completed.

January 17, 2026

Dealership Rating
Employee Rating

I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Houston, Zechariah Terrell, Charlie Topping

Report | Print
Jan 17, 2026

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

January 15, 2026

Dealership Rating
Employee Rating

I've been a Toyota driver for quite a while. I've been with this dealership for quite a few years always taken care. I really appreciate the care. More

by TPREYER1
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Report | Print
Jan 15, 2026

Norm Reeves Toyota Dallas responded

Thank you for being a loyal customer and for sharing your support of our team! We look forward to assisting you again here at Norm Reeves Toyota Dallas. Safe travels!

1
2
3
...
10

Dealership Inventory (202 Vehicles)

new 2026 Toyota 4Runner car, priced at $60,975
2026 Toyota 4Runner
new
Black exterior
Automatic
Four-wheel Drive
$60,975
View Details
new 2026 Toyota Tacoma Hybrid car, priced at $57,018
2026 Toyota Tacoma Hybrid
new
Heritage Blue exterior
Automatic
Four-wheel Drive
$57,018
View Details
used 2018 Toyota Avalon car, priced at $19,191
2018 Toyota Avalon
used
Blizzard Pearl exterior
Automatic
Front-wheel Drive
$19,191
View Details
used 2021 Tesla Model Y car, priced at $26,992
2021 Tesla Model Y
used
Pearl White Multi-Coat exterior
Automatic
All-wheel Drive
$26,992
View Details
used 2025 Toyota Tacoma car, priced at $36,341
2025 Toyota Tacoma
used
Black exterior
Automatic
Rear-wheel Drive
$36,341
View Details
new 2026 Toyota Tundra car, priced at $56,151
2026 Toyota Tundra
new
Ice Cap exterior
Automatic
Four-wheel Drive
$56,151
View Details
View All Inventory