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Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
85 Reviews
5.0

85 Reviews

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85 Reviews of Sergio Leyva

February 16, 2026

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Made an appointment, took my vehicle back on time and was staying at dealership. Just an hour in was informed they mechanics were backed up. They supplied a shuttle to take me home and bring me back when my More

by salsat2
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brad and Joseph (I think that was their name) were the shuttle drivers. Very polite and professional.

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Feb 16, 2026

Norm Reeves Toyota Dallas responded

Thanks for highlighting our timely appointment and shuttle arrangements. Sergio and the service team were pleased to keep you informed and comfortable during your RAV4’s visit. We look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 09, 2026

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It took 3 hours for an oil change . I wish the waiting will be less .. More

by sarahy222
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Recommend Dealer
Yes
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Feb 09, 2026

Norm Reeves Toyota Dallas responded

We appreciate your business, Sarah. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 07, 2026

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They were honest and they were on time fixing my breaks for my Rav 4 More

by SDYESS
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Recommend Dealer
Yes
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Feb 07, 2026

Norm Reeves Toyota Dallas responded

We’re glad Sergio and our service team provided honest, on-time brake repairs on your Toyota RAV4. Thank you for the five-star review. We hope your drives are smooth and safe.

February 05, 2026

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Sergio - Great costumer services. Profesional shop service, easy and quick service on my truck (oil change, rotation tires and check out status) More

by CESARRODRIGUEZ90
Recommend Dealer
Yes
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Feb 05, 2026

Norm Reeves Toyota Dallas responded

We’re pleased that Sergio delivered professional and efficient service on your Toyota Tacoma. Thank you for noting how smoothly the oil change, tire rotation, and inspection were completed.

January 17, 2026

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I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Topping, Zechariah Terrell , Rodney Houston

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

January 15, 2026

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I've been a Toyota driver for quite a while. I've been with this dealership for quite a few years always taken care. I really appreciate the care. More

by TPREYER1
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Jan 15, 2026

Norm Reeves Toyota Dallas responded

Thank you for being a loyal customer and for sharing your support of our team! We look forward to assisting you again here at Norm Reeves Toyota Dallas. Safe travels!

January 10, 2026

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I like the convenience of having my car serviced at this dealership the people are very efficient and keep you informed even while you’re waiting in the waiting room. The fact that service personnel sent me More

by MK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Jan 10, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

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Very satisfying job was fast and easy for me to pick out my car thank you very much More

by 16maria13
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 12, 2025

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Employee Rating

The service department is good. This visit wasn't as good as the others. Wrong rear wiper blade More

by laura08.reynolds
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Dec 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review, Laura. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 23, 2025

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Employee Rating

Went in for a 20k maint service everything was done well and quick! Sergio was very informative about what was recommended. More

by lindaneria
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 23, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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