Sergio Ron | Page 14

Very responsive and kept appraised of the status of my vehicle in for service and a tonneau cover installation. vehicle in for service and a tonneau cover installation. More

by pjcone12 Verified Customer Verified Customer

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I had a battery going dead, and Sean got me in and out without an appointment and fixed without an appointment and fixed More

by KPWOODOC Verified Customer Verified Customer

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Always a good experience. One flaw this trip we expected a car wash and it didn’t happen even tho we asked and confirmed. We all get busy tho. One flaw this trip we expected a car wash and it didn’t happen even tho we asked and confirmed. We all get busy tho. More

by hartgals Verified Customer Verified Customer

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A couple of small notes: I’d left town, so I had to pick my car up on a Saturday after service had closed. Sergio said he’d leave my key with someone in sales. He never texted to tell me who that was, and w my car up on a Saturday after service had closed. Sergio said he’d leave my key with someone in sales. He never texted to tell me who that was, and we had a hard time finding the key. He also mentioned that he would send a credit for Uber, so I could get to the dealership, but no one knew anything about it, I was a little bummed. More

by j.hoppehouse Verified Customer Verified Customer

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Fantastic customer service! Best ever! The dealership picked up the Corvette, repaired it and then delivered it back to me while I was playing in a golf tournament!! Best ever! The dealership picked up the Corvette, repaired it and then delivered it back to me while I was playing in a golf tournament!! More

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They forgot our vehicle and we waited at the dealership just under 4 hours for simple maintenance service. Lost paperwork is what we were told. Had to be on the road to a Wedding so we scheduled early in t just under 4 hours for simple maintenance service. Lost paperwork is what we were told. Had to be on the road to a Wedding so we scheduled early in the morning. We missed the luncheon due to Jessup. More

by traviswilson10 Verified Customer Verified Customer

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Daniel is always so helpful in setting up appointments for me and getting me in and out on time. Jessup Auto Plaza is a terrific friendly, helpful, and relaxed business. Always professional and courteous. for me and getting me in and out on time. Jessup Auto Plaza is a terrific friendly, helpful, and relaxed business. Always professional and courteous. I highly recommend Jessup and Daniel Mejia. Sergio Ron was also a great help when Daniel had stepped out of the office. Thanks guys! PS love the framed pictures of all the late 1950s Cadillacs! More

by ardiab Verified Customer Verified Customer

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There is no one answering the phone in service dept. After 55 mins of trying I called through sales office to get to someone. Melly was great but this is the fifth service manager I have had since 2 After 55 mins of trying I called through sales office to get to someone. Melly was great but this is the fifth service manager I have had since 2021. No consistency or continuity. I have services three Cadillacs at Jessup service since 2010. I purchased one, leased one and brought the third in from my move from LV. Your expansion of business has eliminated the seating area. Unfortunate. More

by kdkruger Verified Customer Verified Customer

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My first service experience was awful! i waited on line for 35 minutes to check in a part was ordered for my car had i not been up against my warranty expiration date i for sure would h i waited on line for 35 minutes to check in a part was ordered for my car had i not been up against my warranty expiration date i for sure would have went somewhere else. 1 month after part was ordered i called to see if the part came in and i was advised the part has been there for 3 1/2 weeks , no one from Jessup called me to make an appointment. i had to call i was told the only person that can help me was my service advisor. unfortunately my advisor was busy i called 7 times and drove down their was 3 service advisors that were sitting there with no customers and they still couldn’t help me. i called the service manager Ron 5 times left 3 detailed message requesting a call back and he never called me back. after they install the part i will never go back k there. Jessup cadillac does not value their customers time More

by GINARASMUSSEN262 Verified Customer Verified Customer

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I appreciate the ability to get my fluids & tires checked prior to traveling. In this extreme heat I want to ensure a safe trip prior to traveling. In this extreme heat I want to ensure a safe trip More

by ibai53 Verified Customer Verified Customer

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