Sergio Roque

Sergio and the team at BMW of Shrewsbury did a great job on my recent purchase of a 2022 BMW 540!! Thank you Sergio!! on my recent purchase of a 2022 BMW 540!! Thank you Sergio!! More

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⭐️⭐️⭐️⭐️⭐️ An Absolutely First-Class BMW Experience! From start to finish, my experience with BMW of Shrewsbury was nothing short of world-class! Sergio set the tone the moment I arrived — a true From start to finish, my experience with BMW of Shrewsbury was nothing short of world-class! Sergio set the tone the moment I arrived — a true professional who blends deep product knowledge with genuine enthusiasm and care. He made the entire buying experience seamless, enjoyable, and pressure-free. What a great salesman — the kind every luxury brand dreams of having on their team! Paul A. deserves special recognition for making the “paperwork” process painless. Efficient, transparent, and personable — he turned what’s usually the least exciting part of car buying into a smooth, confident, and even pleasant finale. And then there’s Mohammed — the definition of class and professionalism. What an absolute gentleman! His calm, confident presence and attention to detail made me feel like I was his only customer that day. He took the time to understand what mattered to me, followed up personally, and ensured every detail was perfect. In an era when true customer service often feels rare, Mohammed reminds you what it looks like when someone takes pride in their work and treats you like family. Simply outstanding! Finally, the BMW Genius Team deserves huge praise. They helped me settle into my BMW 840i xDrive Convertible as if it were my favorite in-home recliner — only this one is wrapped in soft leather and powered by German precision! Their patience, clarity, and expertise made all the technology feel effortless. This entire team defines what the Ultimate Buying Experience should be. My heartfelt thanks to everyone at BMW of Shrewsbury — you’ve earned not just a customer, but a lifelong fan and advocate. — David A. Watts Proud Owner, BMW 840i xDrive Convertible More

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I purchased BMW X5, 2025. Working with Sergio from Sales was very pleasant, no pressure, answer all the questions. All in all, it was as good as buying a car from a friend. Hi Working with Sergio from Sales was very pleasant, no pressure, answer all the questions. All in all, it was as good as buying a car from a friend. Highly recommend him. More

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Excellent experience purchasing two cars at this dealership. Extremely accommodating and no pressure at all. Every employee we encountered was very helpful. dealership. Extremely accommodating and no pressure at all. Every employee we encountered was very helpful. More

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Overall buying experience was great. Mohammad and Sergio made the overall process smooth and enjoyable. I highly recommend. Mohammad and Sergio made the overall process smooth and enjoyable. I highly recommend. More

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Just purchased my seond BWW here. This one was my second X5 and the car of my (current) dreams. Mohammed was able to order me the X5 M60 I was looking for very quickly and get me in This one was my second X5 and the car of my (current) dreams. Mohammed was able to order me the X5 M60 I was looking for very quickly and get me in it for the price I was looking for. Sergio was very helpful in the model decision and the setup the day of pickup. Cody was very helpful explaining the operating system updates and answering my numerous questions. More

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The customer service at this dealership is always great. Whether it be service or sales their staff is always great and very knowledgeable. Whether it be service or sales their staff is always great and very knowledgeable. More

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Customer service was on point, they were always willing to answer questions and were never pushy. to answer questions and were never pushy. More

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Experienced lots of delays in the sales process regarding paperwork and delivery of my CPO vehicle. To minimize further delays ended up having to drive from NH to dealership and then drove illegally back to paperwork and delivery of my CPO vehicle. To minimize further delays ended up having to drive from NH to dealership and then drove illegally back to NH to get it registered. Great job in going over the car by John Bianco. More

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Always a great experience. The work is done on an efficient timely basis and the communication is excellent. The work is done on an efficient timely basis and the communication is excellent. More

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