Service Department

Great service always provided with great attitude by staff who are well rounded and top caliber staff who are well rounded and top caliber More

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I’ve been bringing my Escape here for service for years. Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forge Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forget the technicians who’ve worked on my vehicle- Thank you for a great job too! More

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The service department is excellent- courteous and professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for futur professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for future services! More

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Very friendly people the wait wasnt long at all and explained how they work was done explained how they work was done More

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Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease. was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease. More

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They seem to have a hard time keeping commitments on timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None of this was horrible, just unprofessional and wasting my time. New vehicle customer, treated kinda like old news. Probably similar to any dealers these days. More

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The best service department. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own. More

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Friendly and helpful staff Excellent price no surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area More

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Brought my Bronco in for oil change and NYS inspection. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect. More

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The service & staff are amazing ! Doug went above and beyond with helping me with an older jeep repair, and Shelby in parts got the part we were searching for. I bring 4 vehicles ther Doug went above and beyond with helping me with an older jeep repair, and Shelby in parts got the part we were searching for. I bring 4 vehicles there & won't go anywhere else for purchasing or service. Frank & Tim are the best in quick lane too! Steve is our go to salesperson. I can't say enough good things about Van Bortel Ford! More

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