Jake McClelland
Jake McClelland at Van Bortel Ford
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Jake McClelland

Finance Manager

Van Bortel Ford

71 Marsh Rd.
East Rochester, NY 14445

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37 Reviews
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37 Reviews

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37 Reviews of Jake McClelland

October 23, 2023

Dealership Rating
Employee Rating

No pressure and a great team. Been taking my trucks to them the last 15 years in service . Sales was also great when I bought my last truck 3 years ago More

by Jrprochbass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 18, 2021

Dealership Rating
Employee Rating

The rippling affect of COVID affected us with a near fatal crash and our Van being destroyed. Our sales rep, Steve Miller and Van Bortel Ford are working to make our business whole again. While other d More

by Heininger Inc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Miller, Bryan Zemaitis

Nov 19, 2021

Van Bortel Ford responded

Thank you so much for your continued trust! We sincerely hope everyone involved in the crash is okay!

Nov 19, 2021

Heininger Inc responded

Thanks for asking! "Ford Built Tough" with its integrated safety features translated to a walk-away without injury from this horrific accident.

February 24, 2020

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Employee Rating

Great people! Kitty’s crew is my nickname for them. Very professional and they listen to you carefully. By the way I’ve been very happy with the vehicle they suggested! More

by rushenergy56
Recommend Dealer
Yes

Other Employees Tagged: Service Department , Alex Zielke

Feb 24, 2020

Van Bortel Ford responded

Thank you so much! Kitty's Crew is always here to help!

October 11, 2019

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Employee Rating

VanBortel has been my Ford Dealer of choice because of their quality of service from the purchase of my vehicles throughout the lifetime of my vehicles for the past 20 years. I’m very thankful for the More

by Dean
Recommend Dealer
Yes

Other Employees Tagged: Matt German, Bryan Zemaitis, Service Department , Alex Zielke

Oct 16, 2019

Van Bortel Ford responded

Thank you so much for your continued business over the years Dean! It means a lot that you continue to trust us year after year!

September 04, 2019

Dealership Rating
Employee Rating

Best new car sales experience I ever had! I can’t say enough good words about Jerry Reyes and the sales team. The purchase of my new F150 was by far the best sales experience I ever had. I wil More

by Steve F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jerry Reyes

Sep 16, 2019

Van Bortel Ford responded

Thank you so much for choosing Van Bortel Ford to purchase your F-150! We sincerely appreciate your feedback and your recommendation!

August 30, 2019

Dealership Rating

Harlan Wetherby They took care of everything, couldn't ask for any thing more. Very informative, polite , Very good people to work with. Always has been. I would de More

by Sarge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 16, 2019

Van Bortel Ford responded

Thank you so much for your continued business! We sincerely appreciate you choosing Van Bortel Ford!

August 26, 2019

Dealership Rating
Employee Rating

❤️ Van Bortel Ford!!! Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got More

by W. Richards
Recommend Dealer
Yes

Other Employees Tagged: Dan Happ

Aug 27, 2019

Van Bortel Ford responded

You are very welcome! Thank you so much for your business and your wonderful feedback!!

August 24, 2019

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Employee Rating

Satisfied customer I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on More

by gguyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex Zielke, Austin from Service. He did great as well!

Aug 26, 2019

Van Bortel Ford responded

Thank you so much for your business and your feedback!

August 18, 2019

Dealership Rating
Employee Rating

Transparency Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in b More

by Ford guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 23, 2019

Van Bortel Ford responded

Thank you so much for your wonderful feedback!! We apologize that you were not completely satisfied with your prior visit, but we appreciate the opportunity to earn your business and delighted that we did!

August 07, 2019

Dealership Rating
Employee Rating

Already have several times Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy leas More

by Tom p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 08, 2019

Van Bortel Ford responded

Thank you so much! We look forward to assisting you with your next vehicle, and thank you for your continued business!

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