Service Department | Page 10

We have used this dealership for 10 years, exclusively using Lori Boles as our salesperson. She listens, tells you the truth about your purchases and offers excellent service 100% of the time. She is high using Lori Boles as our salesperson. She listens, tells you the truth about your purchases and offers excellent service 100% of the time. She is highly recommended as our personal sales consultant. More

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The service department failed to return my phone call for 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone ca 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone call from them. When I ask about my truck, they had trouble finding my ticket. When they did, they couldn't tell me if the work had been done. Unacceptable! More

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I had a 2005 excursion to quit in the middle of road 40 miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a good job. I would recommend them More

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spare tire does not fit the spare tire in our exployer did not fit , jacky jones would not make it right, only told me I would have to order a new one, that is not right, the spare tire in our exployer did not fit , jacky jones would not make it right, only told me I would have to order a new one, that is not right, More

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Out-of-state loyal customer I bought my MKS about 6 months ago from Jacky Jones totally over the internet end phone. I am 100% satisfied with my purchase the car was and is as de I bought my MKS about 6 months ago from Jacky Jones totally over the internet end phone. I am 100% satisfied with my purchase the car was and is as described by my salesman Nelson f. A minor issue developed a day after the car arrived and Jacky Jones stood behind it 100%. The process was simple and straightforward. Nelson handled everything including shipping the car from Georgia to New York and all at fair prices. I am now starting shopping for a pre-owned Lincoln MKS and it is a no-brainer to bring my business to Nelson at Jacky Jones Lincoln. Truly what I consider a win-win relationship. More

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