Service Department | Page 30

I did not have an appointment and was taken care of within an hour. In and out the door!!!! Totally surprised me and satisfied me!!! within an hour. In and out the door!!!! Totally surprised me and satisfied me!!! More

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My experience started when I first entered there shop. I My experience started when I first entered there shop. I was greeted by a friendly associate in the service dept who handed me off to Mr. Benny Mak m My experience started when I first entered there shop. I was greeted by a friendly associate in the service dept who handed me off to Mr. Benny Mak my service advisor. I explained my problem to him and he immediately expedited my repair. I had to leave my car for the day and he offered me a ride home and coffe and bagels to go. He called the first time to give me an update on the status of my car and then called again to tell me it was ready to go. Since the trouble with the car was the seat heaters and my car was only one month old there was no charge. I would like to thank atlantic toyota service department and Mr. Mak for a job well done. Joseph Caracciolo More

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Service was quick and friendly. My advisor explained all work that I need and that will be done. Plus they have coffee and bagels for customers in the waiting area. Bonus! work that I need and that will be done. Plus they have coffee and bagels for customers in the waiting area. Bonus! More

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On Sept. 27, 2013, I went to Atlantic Toyota's Service Dep't for my 2013 Rav 4 for first time service. I was greeted by Tim Keehner in a very professional matter. Tim was very kind and informative Service Dep't for my 2013 Rav 4 for first time service. I was greeted by Tim Keehner in a very professional matter. Tim was very kind and informative. I gave Atlantic Toyota this rating due to the expertise of Toyota's technicians, and timely completion of the service I received. I do look forward to future services needs. I would like to mention my bad experience I had with my return lease from my 2010 Toyota Prius. Atlantic Toyota's financial management were unfair and did not return a simple phone call, not did they attempt to help solve an issue that was unfair to me. I can give you a detailed summary in another survey if you desire it. I give Atlantic Toyota's financial management a "THUMBS DOWN" due to there lack of concern and unprofessional approach concerning the issues I had. I would probably look for another dealership if I need to purchase or lease in the future because of the treatment I received. Thank you for reading this review. Atlantic Toyota's service is terrific however, I can't say the same for Toyota's financial management team. More

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Took my Rav4 for 5000 mile oil change. Everyone was nice and when I sat with Wayne to address my concerns, he was very helpful, even walking to my car to check out what I was talking about. We even spoke to and when I sat with Wayne to address my concerns, he was very helpful, even walking to my car to check out what I was talking about. We even spoke to the mechanic who answered my problem. Thank you! Since I had made my appointment that morning I was happy to get in that afternoon. The waiting room was comfortable, liked that it had TV and wifi. When all said and done, fluids were toped, tires rotated and left feeling happy and safe. More

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the service was great - Very friendly, waiting room had coffee bagels & muffins - newspaper, TV's, Plenty of comfortable seating I was told car would be ready in about an hour & they were true to there w coffee bagels & muffins - newspaper, TV's, Plenty of comfortable seating I was told car would be ready in about an hour & they were true to there word - Thank you for a job well done More

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Inner tie rod was shot, they fixed it for free due to under warranty, no problems. Very helpful, will come back! Timothy Keehner was very nice and assured me that everything was going to be okay. under warranty, no problems. Very helpful, will come back! Timothy Keehner was very nice and assured me that everything was going to be okay. More

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My appointment was for 8:00 AM, but I arrived at 7:30 AM and the service people took my car right away. I came in for an inspection renewal, and check the fluids, tires, etc. I did not have to wait long. and the service people took my car right away. I came in for an inspection renewal, and check the fluids, tires, etc. I did not have to wait long. Service was done quick and done right the first time. I also love the bagels and coffee. I enjoy the atmosphere in the waiting room, reading the newspaper, watching TV. More

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I was able to drop off my car and get it back the same day,even after arriving late in the pm. The staff was very professional and friendly. day,even after arriving late in the pm. The staff was very professional and friendly. More

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I had a pre - scheduled 3 month service and NYS inspection appointment for 8/14/13. I dropped the vehicle off the night before using the convenient night drop box. I left a note indicating that I w inspection appointment for 8/14/13. I dropped the vehicle off the night before using the convenient night drop box. I left a note indicating that I would be in the area the following morning and if possible to have the vehicle ready by noon. I received a call from Wayne Weinstein at approx. 10:30 AM and was informed that the vehicle was ready for pick-up. There were no surprises, gimmicks or up-sell. I picked up the vehicle and found it be be clean and undamaged. I am completely satisfied with this service experience. Frank More

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