Service Department | Page 32

Took my Rav4 for 5000 mile oil change. Everyone was nice and when I sat with Wayne to address my concerns, he was very helpful, even walking to my car to check out what I was talking about. We even spoke to and when I sat with Wayne to address my concerns, he was very helpful, even walking to my car to check out what I was talking about. We even spoke to the mechanic who answered my problem. Thank you! Since I had made my appointment that morning I was happy to get in that afternoon. The waiting room was comfortable, liked that it had TV and wifi. When all said and done, fluids were toped, tires rotated and left feeling happy and safe. More

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the service was great - Very friendly, waiting room had coffee bagels & muffins - newspaper, TV's, Plenty of comfortable seating I was told car would be ready in about an hour & they were true to there w coffee bagels & muffins - newspaper, TV's, Plenty of comfortable seating I was told car would be ready in about an hour & they were true to there word - Thank you for a job well done More

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Inner tie rod was shot, they fixed it for free due to under warranty, no problems. Very helpful, will come back! Timothy Keehner was very nice and assured me that everything was going to be okay. under warranty, no problems. Very helpful, will come back! Timothy Keehner was very nice and assured me that everything was going to be okay. More

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My appointment was for 8:00 AM, but I arrived at 7:30 AM and the service people took my car right away. I came in for an inspection renewal, and check the fluids, tires, etc. I did not have to wait long. and the service people took my car right away. I came in for an inspection renewal, and check the fluids, tires, etc. I did not have to wait long. Service was done quick and done right the first time. I also love the bagels and coffee. I enjoy the atmosphere in the waiting room, reading the newspaper, watching TV. More

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I was able to drop off my car and get it back the same day,even after arriving late in the pm. The staff was very professional and friendly. day,even after arriving late in the pm. The staff was very professional and friendly. More

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I had a pre - scheduled 3 month service and NYS inspection appointment for 8/14/13. I dropped the vehicle off the night before using the convenient night drop box. I left a note indicating that I w inspection appointment for 8/14/13. I dropped the vehicle off the night before using the convenient night drop box. I left a note indicating that I would be in the area the following morning and if possible to have the vehicle ready by noon. I received a call from Wayne Weinstein at approx. 10:30 AM and was informed that the vehicle was ready for pick-up. There were no surprises, gimmicks or up-sell. I picked up the vehicle and found it be be clean and undamaged. I am completely satisfied with this service experience. Frank More

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The experience begins with scheduling, which was done with ease. I called the afternoon prior and was scheduled for 7:30 a.m., next morning. I was then assigned an adviser, who contacted me prior to doin with ease. I called the afternoon prior and was scheduled for 7:30 a.m., next morning. I was then assigned an adviser, who contacted me prior to doing any work I had not requested. He explained, in detail, why he would recommend filter changes and informed me of the cost. I agreed to proceed with his recommendation. He then asked if would be OK with me if the car was ready a half-hour later than my requested pick-up time. For me to get this kind of interactive service, a half-hour means nothing. The experience concludes with another phone call letting me know the car is ready. More

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My Navigation System suddenly stopped working. The dealership simply said that the car is a few months and 3000 miles over warranty, there was nothing they could do. To replace the unit would cost ov dealership simply said that the car is a few months and 3000 miles over warranty, there was nothing they could do. To replace the unit would cost over $2000 and they didn't even offer to help with the cost. I've been a loyal Toyota owner for over 25 years and I feel completely disrespected and unappreciated. Alan L Ross More

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I've been dealing with the service dept at this dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in an effort to support their dealerships by upgraded the quality, service and customer experience. Amity Toyota is no exception. The place is always clean and the people in service can't be any friendlier. Many of the employees have been there a long time especially Tasha who is the Asst Svc. Mgr. Because of her and the professionalism of her staff I wouldn't go anywhere else! PS: The free bagels and coffee in the morning doesn't hurt the overall experience while you wait. Date of recent service: August 2, 2013 More

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Benny does a great job. I left a week ago completely unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition for his hard work and dedication. The only reason I did not give all 5's is because I felt the need to factor in the first poor experience. I will definitely be making all of my appointments with Benny in the future. More

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