Service Department | Page 33

I am giving today's experience a very poor rating because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of waiting in my car (don't know his name or title) who took down the mileage, surveyed the car and instructed me to have a seat in the waiting room, which I did. After ONE HOUR of no one calling my name I went on a search for someone to speak to. I was instructed to speak with someone in the "corner" office. I met Mike Jaworski who then led me to his office when I told him I was waiting an hour and I had not been seen by a service adviser prior to this. (Mike Jaworski ended up being my service adviser for today) I told him I was upset about waiting so long and that I had a prior commitment to pick my brother up from the hospital directly after today's appointment. Mike was very apologetic; he then checked a sheet of paper where he told me that someone had crossed off my name and put a "check" mark, indicating that I was called and didn't respond. This was not true because I was listening very intently and my name was NEVER called. I didn't even fix a cup of coffee or visit the rest room because I didn't want to miss hearing my name. So I then returned to the waiting room for another hour; at which point I returned to Mike Jaworski and inquired as to why it was taking so long. He told me they were working on the car and that it was taking so long because they had to rotate the tires as well. He did apologize for the wait. So I went back to my seat and waited another half an hour; I couldn't find Mike so I asked if there was a manager available. After 2 1/2 hours, I spoke with Tasha Drew. At this point I was becoming very, very upset. Tasha first words were that she was not going to sit there and be "screamed at". (I wasn't screaming but I was upset so my voice was obviously elevated). I then said that I wasn't screaming at her but I was upset about the situation. She went to find out about my car and told me it was almost done but in speaking with her, she made reference to the fact that this service visit was under "Toyota Care" and that I wouldn't be charged. Am I to assume that if I was paying for todays visit I would have been treated better?? And I do "pay" for it with every monthly payment!! (Tasha did say she was going to "add-on" ONE free oil change after my Toyota Care is expired but I'm not sure I want to return to this dealer for my service visits.) My car was finally ready about 20 minutes later. By then I was there for 3 HOURS!! When I made the appointment I was told it should only take an hour. If this is what its like under Toyota "CARE," who would want it? Waiting three hours with an appointment is absurd. This was a simple oil change and tire rotation!! With the rude behavior and dismissive attitude of Tasha Drew toward my experience, you can bet that I would give second thoughts to A - recommending this dealership to anyone for anything, and B - getting my next car from them. More

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Benny was really friendly and professional. I had a really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would pr really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would probably request him in the future because of it. More

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Terrific service. Friendly, Helpful. Efficient. Terrific service. Friendly, Helpful. Efficient. Krystle had me in and out of service within 45 minutes. Couldn't ask for better service. Even th Terrific service. Friendly, Helpful. Efficient. Krystle had me in and out of service within 45 minutes. Couldn't ask for better service. Even the bagels were great. More

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My experience in purchasing a vehicle from Atlantic My experience in purchasing a vehicle from Atlantic Toyota was excellent. My Sales Consultant Joseph Handerhan was courteous,professional,an My experience in purchasing a vehicle from Atlantic Toyota was excellent. My Sales Consultant Joseph Handerhan was courteous,professional,and knowledgeable which made my experience from beginning to end in purchasing my vehicle hassle-free. Also I like to mention that my interaction between various staff members in Sales,Service and Purchasing Departments was great. I would greatly recommend Atlantic Toyota to others. More

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I service my 2011 Camry on a Friday, very friendly, knowledgeable when explaining the service and fast. My wife was driving in snow/ice in her 2010 Highlander she experience brake noise when braking, I knowledgeable when explaining the service and fast. My wife was driving in snow/ice in her 2010 Highlander she experience brake noise when braking, I call back art 7:30PM, they gave me an appointment for Saturday. Same service knowledge the next day. Never had this fast service from other dealers, I will recommend to all my family and friends Atlantic Toyota. More

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Worst customer service experience, ever. My wife and I Worst customer service experience, ever. My wife and I were interested in buying a used car and we talked with one of the sales rep and made an appoi Worst customer service experience, ever. My wife and I were interested in buying a used car and we talked with one of the sales rep and made an appointment to come visit. First of all, on the day of the appointment, when we went there early morning, the sales rep was not there for the appointment. Then when we went to discuss the details with another man (sales manager, I think),even after we agreed to trade in our car and tried to settle for a convenient price, the sales rep got angry and yelled at my wife and I, in front of everyone, telling us to "get out, never come back and don't even bother calling". This was a really embarrassment, especially for my wife. I am extremely disgusted at the lack of proper courtesy and horrible customer service at this place. Even if you don't agree on a price deal, that is no way to talk to a customer. Extremely disappointing. More

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Went in for service on a vehicle. The service was completed much quicker than I was told, and came in under the quote. Tasha and Fabio were both extrememly helpful and courteous. completed much quicker than I was told, and came in under the quote. Tasha and Fabio were both extrememly helpful and courteous. More

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I regret that I never rated the people before because like harry they are all so friendly from when you pull in to when you pay your bill with everyone in between. You all have yourself a really good gro like harry they are all so friendly from when you pull in to when you pay your bill with everyone in between. You all have yourself a really good group of people. If you could go back to all my services that I had done I hope that could inform them all that I think that they are really good and that is the main reason that I return for service. More

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Ive been an Atlantic Toyota customer for 15 years.I always come back to the service dept becaus I am treatd fairly and courteously. I spoke to a cashier named Krystle she was very helpful. I needed an always come back to the service dept becaus I am treatd fairly and courteously. I spoke to a cashier named Krystle she was very helpful. I needed an oil change and had a noise concern. Krystle gave me an appt right away and answered all my questions. I will always be a loyal customer to Atlantic Toyota because of the service I receive. Sincerly, yours Ariela Laish More

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This is our first Toyota and I was apprehensive about how we would fare in the service arena after having high end cars with very attentive personal service. As it turns out, we have been more than satisfie we would fare in the service arena after having high end cars with very attentive personal service. As it turns out, we have been more than satisfied. Tasha Drew, Customer Management Consultant, has been a pleasure to work with. All work has been done well and in a timely manner. And, there are free manicures while waiting in the service area, to boot!! Highly recommend Atlantic Toyota service!!! More

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