Service Department | Page 19

Service times based on year and mileage not queue I've been a Florence Toyota customer for years, not that it matters much when it comes to customer loyalty. First of all I will say if you are rich, I've been a Florence Toyota customer for years, not that it matters much when it comes to customer loyalty. First of all I will say if you are rich, have a new Toyota, or know someone in the service department, you can ignore this. They queue your vehicle in oil change service line based on year of car and mileage, not the hour you arrive. Enough said really. Basically if your car is new you are good to go. They'll skip the wait for you and move you to front. If you are like me with an 06 model, don't come to Toyota for service. They average about four hours on older cars if they bother to service it without your constantly reminding them about the cars that keep jumping you in line. I asked about it, and I was told it is because they were newer. Wow, like I needed a reminder that I can't afford a $25000 corolla. More

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4 Hour oil change :::::::::::: I was not very happy with the service department on my visit for a oil change on my 2010 toyota tacoma . Way to long and was stuck waiting and playing I was not very happy with the service department on my visit for a oil change on my 2010 toyota tacoma . Way to long and was stuck waiting and playing phone tag with the service department to schuttle me back to get my truck . As always this excuse was being unorganized due to new construction and tech training ....................unexceptable get a grip my time is just as important then yours CUSTOMER SERVICE SUCKS ............they should fire everyone in the service department and start over . I will get rid of my truck and get a chevy or ford . Like I said word around town hurts the buisness and customers are valuable to the business. Its not the first time and it will be the last !! Ken More

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I recently went to my Toyota dealership for a diagnosis of some of the problems I was having and an estimate to do the repairs. I cannot begin to tell you how very professional yet friendly all of the peo of some of the problems I was having and an estimate to do the repairs. I cannot begin to tell you how very professional yet friendly all of the people I spoke with were. It made me feel that these people truly CARED about me and my sweet 14 year old Toyota Camry. I am a senior citizen, and everyone was so kind and respectful. Even though I had to make arrangements to get my car fixed (I am currently on disability and a very fixed income), I never felt that I was being pushed to fix everything immediately. Joe Thigpen talked with me about the problems I had with my car, how they affected my safety when driving, and the things that needed immediate attention. I need to tell you that my son wanted me to get a second opinion about needed repairs and estimate to fix them. I am ashamed that I did do this, but I came back to my Florence Toyota and had the repairs made. I am very pleased with how my car drives now, and I can tell that my mechanic did an excellent job on my car. I truly feel safe when I am driving it or riding in it when someone else is driving. My car was fixed in a timely manner and at a time that was most convenient for me. I would certainly recommend Florence Toyota to anyone because I believe they, too, would be treated exactly as I was. The service department is excellent as well as filled with competent, friendly and caring individuals. Additionally, I called Florence Toyota several times needing to speak with Joe, and the young ladies who answered the telephone were also very nice and friendly. I simply cannot say enough good things about this dealership and its employees. And one more thing I would like to say is that I really appreciate good and friendly service no matter where I go. It can be a restaurant, a dress shop, a supercenter (like Wal-Mart) or wherever. Service truly matters to me, and Florence Toyota really excels in this area. Thank you. More

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Fred Coleman is a good representative for Florence Toyota and has always been helpful to us when purchasing a Auto. We have purchased in my family a least 5 autos from Florence Toyota in the past. The pro and has always been helpful to us when purchasing a Auto. We have purchased in my family a least 5 autos from Florence Toyota in the past. The problem I have is with the service dept. I purchased a used 2005 Jeep Wrangler from Florence Toyota with a drive train warranty, I was having trouble with it jumping out of gear when I first took off. I took it in an they finally said that it needed a new clutch after they replaced it for the cost of the parts which was about $400.00 it started leaking oil, then told me it differial seal so they replaced them for another $400.00, took it back and they said it would take awhile for the thing to seal, so I got upset with the their service dept. and took it to the Jeep people and they said that the head gasket was leaking so they replaced that for a $1000.00 and it seems to be Ok now I think. It seems to me that Florence Toyota's service dept. did not want to stand behind there sales, so I am upset only with the service you receive there, not with Fred Coleman he is a great sales person. Bill Philipp 843-665-4189 More

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