Service Department

We recently purchased a Pre-owned “ToyotaCertified” 2024 Tacoma from Florence Toyota. When we test drove the vehicle, we noticed the tire pressure light was on. We said something about it and we were told t Tacoma from Florence Toyota. When we test drove the vehicle, we noticed the tire pressure light was on. We said something about it and we were told that it had just been serviced and that the light would most likely go off as we drove it home…it just needed some time. When we got home the tire pressure in one tire was down to 21 lbs. We found out it had a plug in it that had not been inserted well. When we paid to have it replugged, we were told it was a fairly large hole and the new plug may not hold. We have called the dealership repeatedly to try and resolve this issue and have gotten nothing but excuses. It is insane that you can spend almost $50k on a vehicle here and they are unwilling to replace one tire to do right by their customer. Additionally, the vehicle did not have an owners manual. We also have had to pester the salesman for weeks to get that mailed to us. So many excuses, absolutely poor customer service and an absolute failure of management. Buyers beware of this dealership. More

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Let me start off busting in the dealership itself. I rate as good. However, the Service department/parts department was very disappointing. My skid plate on my 2026 tundra came off after a service wit I rate as good. However, the Service department/parts department was very disappointing. My skid plate on my 2026 tundra came off after a service with you guys. It took almost 3 months for the item to come in. After numerous follow ups, no one ever contacted me about the status of the item finally, after I made one last call the item was installed today I would recommend to put in place a system to track parts, waiting for customers men in contact a customer to schedule an appointment to have the items installed. thank you in advance for your attention to this important matter. James Whitfield . More

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Mike was very accommodating and went over the process before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, a before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, all was reviewed and explained. More

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I went to Florence Toyota to see if I could get a "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 1/2 - 2 hours to complete it. After finding out that they DID have the parts needed, my husband and I waited for 3 HOURS then they came to us to tell us they did not have the parts!!! After 3 hours!!! We made an appointment for the next week and I returned, was taken care of as expected. I wasn't angry at our first visit for this, just very frustrated that it took someone 3 hours to inform us that the parts were not there, after being told they were. Do better, Toyota!! More

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My drive in tire scan differed greatly from the technicians hands on check. Seems like they wanted me just to spend some money. Just like most auto service centers. technicians hands on check. Seems like they wanted me just to spend some money. Just like most auto service centers. More

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It was great 5 years ago. The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added f The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added fee on my debit card that should only apply to credit cards, which is ilegal. Car was not left in the serviced vehicle location but parked at the end of the lot (could not find) and the seat was not returned to its place, they left it as if it was for a child driver. No full point inspection as usual, no conversations about needed service (i currently need breaks 6yrs overdue) it was a very poor sales experience. More

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Jessica - my service advisor did a great job explaining the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The techn the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The technicians that did the work did an excellent job. I was very pleased with the work done and the friendly/professional approach by all involved. Thank you! More

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Service agent informed me they were going to write my card number down for payment. Absolutely will not be back, I now question the integrity of this company as a whole. card number down for payment. Absolutely will not be back, I now question the integrity of this company as a whole. More

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My auto was in for work and was attended to from 10:42 am until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced windshield wipers. They also performed safety recall notice due to fire hazard. I was notified that work started at 10:42 am and finished at 11:36 am with being billed at 1:44 pm. Charged 19.99 per wiper and 14.97 to install. Charged 12.59 for shop supplies. My big issue is that they charged 179.95 to program 4 new tpms sensors in the ecm in which I supplied them with the 7 numbers or letters per tire (28 total).Invoice was for $250.69 which I thought was a bit excessive. They did not install the sensors as I had them replaced at Sam's Club along with new tires.Sam's had said they could get these going but later found out they could not. More

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We use Florence Toyota for regular truck maintenance. James is extremely helpful and easy to work with. Customer service here is great. James is extremely helpful and easy to work with. Customer service here is great. More

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