Service Department | Page 18

I phoned about 11:00am for a "check-up" as I was driving to Greenville, SC in 2 days and my 16 year old Toyota had not been driven since March due Covid quarantine. I am in a Retirement Home. A man named to Greenville, SC in 2 days and my 16 year old Toyota had not been driven since March due Covid quarantine. I am in a Retirement Home. A man named Gary took my call, was nothing but polite and told me I could come in between 1-2pm that same day. A female worker, Patience- nice to have females in the service dept., took me- gave me a good review of when I had had tires check, the battery updated, fuel equipment check-ups, etc. etc. She took her time to give me the pros/cons of which service would be most important for immediate service on the road. She updated me twice with mechanical things she wanted me to know about. She gave me the pricing for any changes. She was very efficient and very nice. I was out with all the up-dates, felt very secure for my trip. I bought my Toyota the Florence SC location and have had such good performance and service. Your service dept. is A-OK by me. Thanks ever so much. More

Report | Print

I worked with Gary Cato in the service department. I needed new tires for my 2005 camry. Mr Cato ordered the tires and they were in the next day. Mr Cato called when they arrived had me in and out. Grea needed new tires for my 2005 camry. Mr Cato ordered the tires and they were in the next day. Mr Cato called when they arrived had me in and out. Great customer service experience. More

Report | Print

Always have Awesome service!! Gary Cooper has been my service tech for years and I never have a issue at all! If there is a problem or a question about anything he makes sure the p Gary Cooper has been my service tech for years and I never have a issue at all! If there is a problem or a question about anything he makes sure the problem is fixed. Gary is honest and upfront about my repairs and services that are needed. Being a woman I was always leery of being taken advantage of at car dealerships however I never have that concern or worries when coming to Florence Toyota. Keep doing an awesome job Gary!!! More

Report | Print

Excellent Visit to Service Department Garry Cooper and shop manager were most helpful and attentive to problem solving with my truck air conditioner. Very pleased with their expert advice Garry Cooper and shop manager were most helpful and attentive to problem solving with my truck air conditioner. Very pleased with their expert advice course of action. Could not have gotten better service any where. Thanks again. More

Report | Print

Excellent Service staff were friendly and courteous. Didn't. have to wait for hours to be served. they did what I wanted them to do. they explained what I neede Service staff were friendly and courteous. Didn't. have to wait for hours to be served. they did what I wanted them to do. they explained what I needed in the future. More

Report | Print

Great customer service Very friendly and courteous staff. I was in and out within less than 30min.The waiting area was very clean,in fact the entire store is wonderful. I l Very friendly and courteous staff. I was in and out within less than 30min.The waiting area was very clean,in fact the entire store is wonderful. I love Shelia in the Parts Dept.She is always so helpful. Hats off to the entire dealership. More

Report | Print

Oil change I Love going to this Toyota dealership in Florence South Carolina because of the friendly and the smiles that the service department staff. Very welco I Love going to this Toyota dealership in Florence South Carolina because of the friendly and the smiles that the service department staff. Very welcoming and there mission is to satisfy there customers in a timely manner. More

Report | Print

Horrible service department Does anyone anywhere do the work you pay for. Took my car to Florence Toyota and paid 175.91 for oil change, tire rotation, and front end alignment. Does anyone anywhere do the work you pay for. Took my car to Florence Toyota and paid 175.91 for oil change, tire rotation, and front end alignment. Tire pressure is low in every tire, next oil change sticker is 5,000 miles short. My car requires oil change every 10,000 miles, not 5,000. Grease spots on my door handle and seat. These are very simple things a dealership should know how to do. Either the employees and management are incompetent or they just don't care. This poor quality workmanship, is a pattern with this dealership not a single occurrence. They seem to be fine with mechanical problems, but terrible with routine maintenance. One last thing in this tirade....I specifically asked about the tire pressure and was assured by technician it had been checked. Not so.... More

Report | Print

Unprofession Car Dealership I went to Florence Toyota 2 weeks ago to get my son's Toyota 4 runner fixed. I was told it would be 600 dollars to put a fuel injector in my vehicle. I went to Florence Toyota 2 weeks ago to get my son's Toyota 4 runner fixed. I was told it would be 600 dollars to put a fuel injector in my vehicle. I bought the part and payed for the car to be put onto the machine. This cost 98.00 also. I was told it was okay to drive it back home and to come back the next morning to get it fixed. They told me a 2 hour fix. They dropped me off at the local mall and I was there 6 hours before they told me I could come back to get my car. I paid the rest of the balance and then was told that I needed a new engine. This made me mad that they took this long to tell me. I talked to the technician and was told that they would put the engine in for an out the door price for 3400.00. I told them that I needed to talk to the owner. I was told by the owners brother that the cost was 3400.00 out the door with a 3 year 36,000 mile warranty. I was told it would take 10 days to complete this job. I called today on day 10 and I was told that the motor wouldn't be in for another week and it would cost 4300.00. My husband called and talked to the new service manager and got an attitude from him. We thought because we had a Toyota and went a Toyota dealership we would get professional service. Not the case! Really think before you get your car serviced here. We took our car here as soon as the check engine light came on. We never had a problem with this vehicle. Now we need an engine and the price has changed. I would think twice before I used this dealership! Picking my car up in the morning and getting it fixed somewhere else. I have never been as disappointed as I am with this new ownership of this Toyota Dealership! When you quote a customer a price and they leave their car in your car for 10 days and then you don't have it fixed and you go up 900.00 on the price is crazy and also they obviously didn't make us a top priority since it has been 10 days without our vehicle and now they are doing this. More

Report | Print

Service times based on year and mileage not queue I've been a Florence Toyota customer for years, not that it matters much when it comes to customer loyalty. First of all I will say if you are rich, I've been a Florence Toyota customer for years, not that it matters much when it comes to customer loyalty. First of all I will say if you are rich, have a new Toyota, or know someone in the service department, you can ignore this. They queue your vehicle in oil change service line based on year of car and mileage, not the hour you arrive. Enough said really. Basically if your car is new you are good to go. They'll skip the wait for you and move you to front. If you are like me with an 06 model, don't come to Toyota for service. They average about four hours on older cars if they bother to service it without your constantly reminding them about the cars that keep jumping you in line. I asked about it, and I was told it is because they were newer. Wow, like I needed a reminder that I can't afford a $25000 corolla. More

Report | Print