Service and Parts Department | Page 12

Maintenance Visit Easy to use, user friendly application to set up appointment. Polite reminders from Sanders about the appointment. Walked in the door and was greete Easy to use, user friendly application to set up appointment. Polite reminders from Sanders about the appointment. Walked in the door and was greeted by the ever smiling, hard working Mr. Shorty. Emily Smith, as usual, professionally and politely fully explained the process. Waited in the clean, comfortable waiting room, and in no time at all my vehicle was expertly serviced and I was on my way. It's a pleasure to do business with Sanders Ford and I always know I'll get great service. I depend on them and they always come through. More

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State inspection Scheduled my appointment online in a time frame I needed. Had a confirmation with in a few minutes. Went in at scheduled time, was out within the hou Scheduled my appointment online in a time frame I needed. Had a confirmation with in a few minutes. Went in at scheduled time, was out within the hour. Fantastic service More

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Service of Super Duty in Swansboro The service department was extremely helpful and pleasant to work with. Will be changing my dealer from Lookout to Sanders because of this visit. Tha The service department was extremely helpful and pleasant to work with. Will be changing my dealer from Lookout to Sanders because of this visit. Thank you Emily! More

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Vehicle servicing Absolutely wonderful staff at this Sanders Ford in Swansboro. Emily and Debbie are great. Thank you for making me feel important and part of the famil Absolutely wonderful staff at this Sanders Ford in Swansboro. Emily and Debbie are great. Thank you for making me feel important and part of the family. More

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Great Service The service department is excellent! They had the work done in less time then they stated it would take. They were friendly and helpful. Great expe The service department is excellent! They had the work done in less time then they stated it would take. They were friendly and helpful. Great experience all around! Thank you! More

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Great Service Great People Sanders Ford of Swansboro is a great place to purchase a vehicle or have your vehicle serviced. Everyone is treated like family. Special mentions Eric Sanders Ford of Swansboro is a great place to purchase a vehicle or have your vehicle serviced. Everyone is treated like family. Special mentions Eric in sales and Emily in Service go out of their way to make your experience the best it can be! More

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Great place to have vehicle serviced I have been going to Sanders for service since I bought my truck. They are very courteous and professional. They go above and beyond to make their cus I have been going to Sanders for service since I bought my truck. They are very courteous and professional. They go above and beyond to make their customers happy. I will continue to take my truck to them into the future. More

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Service second to none On May 11th 2017, I received a call from my son a Marine stationed at Camp Lejeune that his 2012 Ford Mustang was not running right. My son needs h On May 11th 2017, I received a call from my son a Marine stationed at Camp Lejeune that his 2012 Ford Mustang was not running right. My son needs his vehicle to get to work on base. I told him I would see what I could do about getting it looked at. Being we are 4 hours away from our local Ford dealership and the cost to have it towed in would be over $600, I called Sanders Ford and asked for the service department and was greeted by the friendly voice of Kim Livingston. She asked me what the vehicle was doing and gave me recommendations. The next day my son called that the vehicle now wouldn't start. Being in a panic I called Kim and she was so sympathetic and understanding. I asked about getting it towed into her dealership and not knowing anyone there she gave me the names of a few towing companies. We had the vehicle towed to Sanders and Kim and the technicians went right to work to try and find out what the problem was. Kim was amazing! She kept in constant contact with me letting me know what was going on and what the problem was and what was needed to fix it. Being so far away from home, it was refreshing to find such a caring concerned person who genuinely cared! I really had to put my trust in Kim and the dealership! They did not fail me and my son! In a world where car dealerships are everywhere and there are many choices....Sanders Ford Hit a home run in the service department having Kim there. I am forever grateful and as long as my son is working and stationed at Camp Lejuene they will have our business!! I would recommend Sanders to my Marine families at Lejuene! They can be trusted and the customer service is their number one priority!!! Thank you so much Tammy Robinson-White South Hill, Virginia More

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Service is extremely slow--at least 3 hours for an oil chang I only go to this dealer because my vehicles are under warranty. Service is extremely slow. When I set up an appointment, I assume that time is for my I only go to this dealer because my vehicles are under warranty. Service is extremely slow. When I set up an appointment, I assume that time is for my vehicle to be serviced. Not at Sanders Ford. They informed me the "appointment" time is simply when you can consult with an advisor, not the time your vehicle will be seen. I don't need a consult for a routine oil change. I quit waiting at the dealership for the oil change because I don't have 3 hours to sit in their non-cable TV waiting room. As soon as my warranties are up, I will not go here for service anymore. Other oil-change places can do the work in 10 minutes but Sanders Ford takes at least 3 hours. This ridiculous amount of time is unsatisfactory. Some of the people at the desk act like it is a burden to see a customer while others (thankfully) try to compensate for the lackluster attitude of their counterparts. More

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horrible service!!! Purchased a vehicle around October 2016. This would be our 2nd review for Sanders Ford. Please see my previous review dated March 29, 2017. Dropped Purchased a vehicle around October 2016. This would be our 2nd review for Sanders Ford. Please see my previous review dated March 29, 2017. Dropped off car to have oil changed, tire rotation and recall for door sensors. Picked it up about 3 days later...door open sensor on dash kept dinging and flashing. We didn't even drive it home. Left it at Sanders Ford in Jacksonville and filled out yet another form to be fixed. The next day, we had to call them to find out that someone didn't hook up a wire correctly. They couldn't get any more unprofessional if they tried. Drove the car home, used it for a week and had a shaking issue at the speed of 60 - 65 mph. Dropped it off once again and we were told that it had a bad tire. They were unwilling to help in any way. Cost was going to be $157 for 1 TIRE TO BE REPLACED. This did not include tax and other fees. The vehicle has not even reached 36000 miles yet. The fact that we purchased this vehicle for occasional use but seem to have to repair it more than our other vehicle that we planned on trading in is difficult to grasp. I want to make the public aware of our situation to save themselves the aggravation. There are plenty of other fine car dealers in the Jacksonville, NC area. Please avoid Sanders Ford. If you need anymore information, please look me up on Facebook. Shelly Gardner Joseph Tiller More

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