Seth Caton

Xavier is top notch. We live in Wauwatosa and always make the drive out to this KIA not only for the incredible service and staff but now to see Xavier! He is a stand up We live in Wauwatosa and always make the drive out to this KIA not only for the incredible service and staff but now to see Xavier! He is a stand up guy who understands that most people can see through the gimmicks of car sales and takes a professional and reasonable approach. He is the reason we wanted to stay with this KIA for our next lease. We could have gone back to the Illinois KIA or any other, but he made us feel like the no pressure approach was where we wanted to bring our business. We knew we needed to trade in but we didn’t need to go here, we wanted to. He is a great communicator, meets you where you’re at and doesn’t butter you up then change when he doesn’t like what you have to say or try To negotiate. Even keeled and chill! He kept in touch enough for us to keep our eye on the target without getting pressured or annoyed. We love Xavier! More

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We had an absolutely outstanding experience working with Seth at Russ Darrow Kia! From start to finish, he made our Kia Carnival purchase smooth, transparent, and genuinely enjoyable. Seth was knowledgeable Seth at Russ Darrow Kia! From start to finish, he made our Kia Carnival purchase smooth, transparent, and genuinely enjoyable. Seth was knowledgeable, patient, and went above and beyond to make sure we found the perfect fit for our family. He took the time to walk us through every feature, answered all our questions without any pressure, and made the entire buying process effortless. It’s rare to find someone so professional yet personable — Seth truly cares about his customers. If you’re in the market for a new vehicle, especially a Carnival, go see Seth at Russ Darrow Kia — you won’t regret it! More

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Seth was enjoyable to work with. He made the transaction seamless and everything was done in a timely fashion. I would definitely recommend him to anyone I know. He made the transaction seamless and everything was done in a timely fashion. I would definitely recommend him to anyone I know. More

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Seths customer service is the best I’ve had. And I have been shopping for quite sometime. Before he met me he actually went out and made a video of the truck and told me about it. He followe And I have been shopping for quite sometime. Before he met me he actually went out and made a video of the truck and told me about it. He followed ip on everything I asked. When the sale was complete, he came out to the truck with me to show me how to set the equipment. I enjoyed working with him! My experience at Russ Darrow Kia was great. More

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Poor experience. salesman was nice, but not upfront about everything about the car. What’s not upfront about everything that was done of their service to the car. salesman was nice, but not upfront about everything about the car. What’s not upfront about everything that was done of their service to the car. More

by DIANE.KELLYRN Verified Customer Verified Customer

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Seth was very helpful and found us the car we were looking for at a fair price. looking for at a fair price. More

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Seth and the rest of the sales group were helpful in helping me find a car. But, I almost left without a purchase when dealing with the finance settlement. In the finance department with Charlie, the helping me find a car. But, I almost left without a purchase when dealing with the finance settlement. In the finance department with Charlie, there was the typical upselling and high interest rate, annoying but expected. Luckily I had financing already approved and knew my rate ahead of time. Where i really had an issue were the extra, sneaky charges I had to find on my own. Things like an undiscussed package of oil changes and very expensive GAP insurance. Where i almost walked out the door though, was a $999 charge that was never explained. When requested these charges were removed, but definitely left me questioning how much I could trust the company I was working with! All together, these would add thousands to the purchase cost with little benefit. More

by XSIGHTER Verified Customer Verified Customer

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