Seth Dustin | Page 19

A pleasant and efficient car-buying experience My wife and I are grateful to everyone we met at Toyota of Gladstone for making our 2012 RAV4 purchase a pleasant car-buying experience. • The i My wife and I are grateful to everyone we met at Toyota of Gladstone for making our 2012 RAV4 purchase a pleasant car-buying experience. • The internet sales manager, Seth, responded to our initial inquiries quickly. • Seth was willing to negotiate the price in a low-key, straight-forward, and matter of fact way. Unlike another Toyota dealership that we interacted with last weekend, Seth didn’t stonewall, get hostile, or try to feed us a big line of arrogant baloney about profits on the sale, blue book prices, intention to send the vehicle to another dealership or auction it if we didn’t buy the car right away, etc. • Based on preceding price research (prices on the internet, blue-book estimates, and negotiations with other dealerships), we feel that we ended up with a fair deal. • Seth and his team member, Patrick, greeted us courteously when we arrived. • Patrick was especially helpful, pleasant, prompt, personable, professional, knowledgeable, and resourceful while we inspected and test drove the vehicle. Patrick got the administrative details of the sale started and then wrapped up very efficiently. • While the sales and business managers took some time to offer various scratch protection and extended warranty packages, they were polite, personable, accepted our responses, weren’t pushy, and got everything done quickly but thoroughly. In summary, everyone else at Toyota of Gladstone provided a wonderful contrast to some of the other car shopping experiences we’ve had. We will remember Toyota of Gladstone whenever we, or any of our friends, are in need of an automobile. More

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The best ever!! I never thought buying a car could be a pleasurable experience but it certainly was! There was no game playing, dickering or running back and forth co I never thought buying a car could be a pleasurable experience but it certainly was! There was no game playing, dickering or running back and forth consulting a manager. I was treated with courtesy, respect and humor. I didn't want to go to the dealership here in town. This was the luckiest roll of the dice ever! Save yourself the hassle and go to Seth and Dustin. You won't be sorry!!! More

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Sales I started working with Seth and Sandra in online sales. They were extremely helpful and continued contact with me as we worked out which vehicle fit m I started working with Seth and Sandra in online sales. They were extremely helpful and continued contact with me as we worked out which vehicle fit me and my family's needs, and then when would be best for me to come in for a test drive. I was originally looking at a used 4Runner online, but then Sandra had a new 2014 4Runner that fit my needs just as much for the same price! I came in to find it actually worked out better! Sandra and Jonathon were able to find us better financing than we were able to on our own, which was a make or break for us at that point. Signed! We even received better financing when we went back to sign the papers! Amazing! The best part, and the main reason we chose to purchase and not walk away, was the amazing service from everyone we worked with! No one gave us the run around and we were treated like adults. I couldn't be happier and will definitely refer everyone I know to Toyota of Gladstone and these wonderful salespeople! More

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New Camry Hybrid Seth contacted me and answered all my questions. Sandra was very helpful. They were able to work with me on the price, offered me the "Green Care" pac Seth contacted me and answered all my questions. Sandra was very helpful. They were able to work with me on the price, offered me the "Green Care" package on top of the good price, and got me the car features I wanted. I am very happy. More

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Superb Toyota Dealer In the market for a Toyota Sienna XLE with premium entertainment and tech packages, we ended up buying a Limited with all the advanced safety and ente In the market for a Toyota Sienna XLE with premium entertainment and tech packages, we ended up buying a Limited with all the advanced safety and entertainment features. Of all the Toyota dealers in the I-5 corridor from Ashland to Portland, Gladstone's Seth Dustin was the most willing to track down a vehicle at the price recommended by ConsumerReports' Build and Buy service. Assisted by Pascha Jefferson, Dustin helped us navigate through Toyota's dizzying array of options in order to get the desired configuration at the right price. While other dealers participate in the program, none was willing to deal with our requests in a timely manner. When internet buying over long distance and within a fixed buying window, people that are dedicated to the task make a significant difference. In addition, the finance manager was great in offering alternatives that allowed us to not only beat the bank's interest rate but also get a great extended warranty in the process. More

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Great buying experience. Thanks to Manny and Seth we had the best buying experience ever. My husband and I have worked at Dealerships for a combined time of 45 years. We mad Thanks to Manny and Seth we had the best buying experience ever. My husband and I have worked at Dealerships for a combined time of 45 years. We made our deal over the telephone, and to my great surprise these gentlemen had no problem in keeping their word. We got a great deal on our Toyota Tacoma and such a great experience. Thank you to Manny and Seth! More

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100% Satisfied I spent probably two weeks searching online at dealership sites, Saturday newspaper, Craigslist, & walking some dealership lots. I worked with Ted I spent probably two weeks searching online at dealership sites, Saturday newspaper, Craigslist, & walking some dealership lots. I worked with Ted Rippee at Toyota of Gladstone. He helped me find the perfect car for my needs (a Toyota Camry with 13,500 miles). Working with him was very easy & I got an almost new car at a GREAT price! Isn't that what any consumer wants: Great people to help you plus getting a very good value. I would rate this dealership the highest of any I have ever been to. Thanks for a GREAT BUYING EXPERIENCE! More

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person-centered sales/reoccurring customer What can I say? These guys take things to the next level. I've been working with this site for the last two years, and I don't see things changing a What can I say? These guys take things to the next level. I've been working with this site for the last two years, and I don't see things changing any time soon. This is a good thing. Not only did Gladstone Toyota help me find the perfect vehicle (Toyota Yaris) two years ago when I was first starting out as a professional, they bought it back and hooked me up with a Rav4 now that I've moved up in my career. Wow...just...wow. I can't say enough good things about these guys. Here's a little back story. When I got my Yaris, I was working community based mental health care. So basically, I was taking folks around in my car to make sure they made their appointments and had food so they wouldn't be rehospitalized over and over and over again. That Yaris got the job done and more. I never had any worries. Then one day, after I moved on to a different job doing similar stuff, Gladstone Toyota contacts me and wants my Yaris. I thought to myself, "but I owe so much on it". Apparently this wasn't a factor. I feel like Gladstone Toyota wanted to make sure I had everything I wanted and needed. They must be mind reader, because I've been thinking about a Rav4 for the last 6 months. All in all, I can't wait to see what the coming years brings us, because I'm sold as a life long customer. The only thing that would make things even sweeter would be a bird of prey thrown in on the deal...like falcon or something...or maybe a vulture. Kemick will know what I'm talking about. Thanks all! Best regards, Terry More

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Like it used to be.....in Gladstone It started with a computer inquiry.I got so much feedback I called and I walked Seth thru what I thought I wanted to do and he agreed.We drove to Glad It started with a computer inquiry.I got so much feedback I called and I walked Seth thru what I thought I wanted to do and he agreed.We drove to Gladstone and they looked over the trade and we came together on a value.We talked about the computer info and came together on the new car price.We're driving home a new Toyota Venza tomorrow. People person's treating the customer in responsible manner while working thru a business negotiation with a win/ win attitude and out come. This is the way the car business USED TO BE (don't like now but my age is showing) and its this way in Gladstone. I believe the management/owner need a pat on the back for fostering this attitude with their sales staff. And its really nice after all is said and done to get a sincere "Thank You". In my opinion this dealership will survive and prosper because of their people and their business attitude. More

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2014 Avalon I received excellent service from the team at Toyota Gladstone I purchased a 2014 Avalon. Aaron my sales representative, was very professional, inform I received excellent service from the team at Toyota Gladstone I purchased a 2014 Avalon. Aaron my sales representative, was very professional, informative and mostly patient. It was a long buying process due to the car selection and saving to put a more than 50% down payment on my new car. Being a single female buying a car for the first time, was a positive experience thanks to Aaron. He was respectful and answered all of my questions to provide confidence that I was purchasing a car based on needs and personal interest. Aaron greeted me in the parking lot in a friendly and professional manner. I was worried I might get a "Used Car" mentality car sales person and he wasn't like that at all and the rest is history... Thank you, Deb More

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