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Seth Matthews
Refer Me
69 Reviews
Dealership Experience
4 yrs, 4 mos
Languages Spoken
English
69 Reviews of Seth Matthews
September 01, 2020
It was a great experience!!! The staff was nice and very helpful. I will continue to take my vehicles here for service. the establishment was clean and organized. Thank you Nissan of Newnan!! helpful. I will continue to take my vehicles here for service. the establishment was clean and organized. Thank you Nissan of Newnan!! More
by jason_fallowfield
Verified CustomerOther Employees Tagged: Tripp Harper, Eric Hartzog
Helpful 
August 28, 2020
Multiple bad experiences with the service department. They try to scam you and make you pay double for the work that’s done on your vehicle. Trip called me Saturday to tell me it was ready to go. I c They try to scam you and make you pay double for the work that’s done on your vehicle. Trip called me Saturday to tell me it was ready to go. I called him back Saturday with no luck of getting a hold of him. I called him back and spoke to him Monday morning, he informed me it was ready to go, then later Seth called me, I did not answer, I just went to the dealership to get my truck. Seth then tried to scam me by telling me it was going to be $600-700 to get my truck back. They tried to tell me that my bumper to bumper 100K warranty on my truck didn’t cover certain parts. After I already got a call that said my truck was done. So I told them I wanted my truck back. Seth continued to tell me it was taken apart and I couldn’t get it until the next day. They truck was in the back of the parking lot ready to go. They wanted me to pay an additional $600-700 for my truck. I refused service and took my truck that day. They tried to charge me a service fee on a warranty repair. I did not pay and took my truck back. I will never own another Nissan again, this is after I already had 3 Nissan Titans in the past. More
by MEDOK0187
Other Employees Tagged: Tripp Harper , Eric Tate
August 18, 2020
Smooth handling of the service welcome experience and explanation of the work to be done. Waiting room was socially distanced. The work was done right the first time. Appreciated the car wash too. explanation of the work to be done. Waiting room was socially distanced. The work was done right the first time. Appreciated the car wash too. More
by KEITH.HAYWOOD
August 18, 2020
Their service is Always good,having all this craziness going on they have taken the precautions well, everyone wearing their masks and you will see the cleaning people checking the areas. going on they have taken the precautions well, everyone wearing their masks and you will see the cleaning people checking the areas. More
by LOVE.EARTH83
Other Employees Tagged: Tripp Harper , Eric Tate
August 16, 2020
Had a appointment but over 2 hours. Had to go ask if my car was ready. And it was it was just sitting up front(twice). They wasn’t paying ant attention. Then after i left i realize they didn’t turn my seni car was ready. And it was it was just sitting up front(twice). They wasn’t paying ant attention. Then after i left i realize they didn’t turn my senior off. I couldn’t go back at the time and i had to work the rest of the week. So i have to go back Monday morning for them to turn sensor off. Inconvenience More
by TISHA.LESTER
August 05, 2020
They have great customer service, gives good advice concerning your vehicle. They love giving you suggestions that will help your vehicle to last longer. Great representatives. concerning your vehicle. They love giving you suggestions that will help your vehicle to last longer. Great representatives. More
by CMJONES228
Other Employees Tagged: Tripp Harper , Melissa Gamboa
August 03, 2020
Recall work Service department really busy yet taking time to discuss problems and solutions while getting us out of there in reasonable time. Despite being behi Service department really busy yet taking time to discuss problems and solutions while getting us out of there in reasonable time. Despite being behind in schedule, I did not feel ignored. Plus, I like the coffee machine! More
by LANCE.ALBERTSON
Other Employees Tagged: Tripp Harper
July 30, 2020
2 1/2 hours to change oil & rotate tires with an appointment After 2 hours I inquired about the progress. After checking out, the advisor tells me I need my cabin filter and engine filter replaced. So much f After 2 hours I inquired about the progress. After checking out, the advisor tells me I need my cabin filter and engine filter replaced. So much for asking me if I wanted these services while my car was back in the shop (They had already pulled the car around) A trip to AutoZone and $16 later, I replaced an engine filter that Nissan was going to charge $39.99. More
by PRATERM11
July 28, 2020
3 hours later I’m still waiting on oil change, tire rotation and wash !!! Now I remember why I do this myself not worth the $49.99 rotation and wash !!! Now I remember why I do this myself not worth the $49.99 More
by Unhappy customer
Other Employees Tagged: Leah Calhoun, Tripp Harper , Melissa Gamboa, Eric Tate
July 27, 2020
July 25th, was my first time at this dealership because my local dealership had closed, I was greeted staff was friendly was a little disappointed my car was not washed as promised, nor my mileage set to l my local dealership had closed, I was greeted staff was friendly was a little disappointed my car was not washed as promised, nor my mileage set to let me know when I reach my 5,000 mile mark, but my oil change was speedy. More
by DANESHIAM
