Shadi Al Tarazi | Page 2

Great service. Very happy with service they provide. From sales to repairs and service it has been a good experience. I would recommend them for it all. sales to repairs and service it has been a good experience. I would recommend them for it all. More

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What a fantastic place! Went in when the doors opened, and we’re catered to the entire time we were there! All of the staff were very friendly, they were like one huge family. Honesty and integrity at eve and we’re catered to the entire time we were there! All of the staff were very friendly, they were like one huge family. Honesty and integrity at every turn! Would highly recommend and would go back again More

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Service goes above and beyond for their customers. They do whatever they can to make the service go smooth and are honest. Thank you service do whatever they can to make the service go smooth and are honest. Thank you service More

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Better than most Overall my experience at Imperial Chrysler was good. My biggest complaint was poor communication of a couple aspects throughout the buying process. I Overall my experience at Imperial Chrysler was good. My biggest complaint was poor communication of a couple aspects throughout the buying process. I needed to provide multiple signed documents (I’m a young buyer shifting away from their parents owning my previous car) as well as a copy of a document that was not brought to my attention until last minute, even though the entire purchase took two weeks (had car shipped from out of state). Definitely should have outlined exactly what I needed on that first day, allowing me all that time to gather the paperwork. Additionally- my car was shipped from out of state. The arrival date of the car was vague and got pushed back multiple times, and seemingly the responsibility was out of their hands. However a bit more transparency throughout the process would have been appreciated. Also- my patience throughout the hassle was not respected- typically dealers will make it up somehow- throw in some car mats or a little extra- for me, nothing. So don’t expect much of that sort. Frank Dumas was my sales consultant throughout the process. He made my experience smooth- kept things clear and simple, provided me with as much information as possible throughout the process. After dealing with other salesman who patronized me and did not take me seriously as a 22 year old woman buying a 2019 Challenger, Frank’s respect (and sense of humor!) was much appreciated and ultimately kept me from walking out of yet another dealership. Thanks Frank! More

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I came in on Monday hoping to buy my dream car of a jeep wrangler and Gary was our sales person and gave us the numbers. Gary worked hard although the numbers were higher than I would like. After Gary fol wrangler and Gary was our sales person and gave us the numbers. Gary worked hard although the numbers were higher than I would like. After Gary followed up with me, we came back in on Wednesday and bought the jeep. Great job Gary and imperial. I am very satisfied More

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Best car buying experience found myself having to purchase a new vehicle, but had no idea what I wanted. Walked the lot a day or so before going in to test drive. Gave Ed Kell found myself having to purchase a new vehicle, but had no idea what I wanted. Walked the lot a day or so before going in to test drive. Gave Ed Kelly a list of vehicles I thought I might like. Had a few I was interested in until he pulled out a dark horse; a GMC Acadia. Figured I would try it and absolutely loved it! He was completely in tune to what I was looking for - more so than I was it seemed. After the choice was made, dealing with the Sales Manager, Marc Mastroianni and Jeff Viger in Finance was a breeze. Extremely fair, professional and no pressure. Easiest and most pleasant car buying experience I have ever had. I cannot speak highly enough about the staff at Imperial Dodge Jeep Chrysler. Especially Ed, Marc and Jeff. More

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Great Experience We were directed to this dealership thru a friend of mine. We were looking for a Dodge Ram truck. Our sales person Jim Burke was very understanding, We were directed to this dealership thru a friend of mine. We were looking for a Dodge Ram truck. Our sales person Jim Burke was very understanding, listen to our needs and found the truck we were looking for. We even receive a great deal. I would definitely recommend this dealership to anyone. More

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Excellent experience My wife and i came in to purchase 2 vehicles, knee a purchase and the other a lease. Gary asked all kinds of questions probing to see the best plan My wife and i came in to purchase 2 vehicles, knee a purchase and the other a lease. Gary asked all kinds of questions probing to see the best plan of action to give us the best deal on both. Other than it taking mist of the day to complete we ended up getting both cars and it was our best car buying experience of all times. Thank you to Gary and Jeff the finance manager. Immortal is the best place to buy. More

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Excellent service I went in to buy out my lease vehicle and Gary our sales man explored every option for us to get into another truck nutty in the end buying out what I I went in to buy out my lease vehicle and Gary our sales man explored every option for us to get into another truck nutty in the end buying out what I had was the best case More

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Amazing I went looking for a specific car and Frank Dumas greet me from the outside and help from that moment until I got my keys to my new car. The service w I went looking for a specific car and Frank Dumas greet me from the outside and help from that moment until I got my keys to my new car. The service was very professional and very clear with all the details from the car. As well as the service and orientation of Jeff Viger. I had a perfect experience and will recommend Imperial for getting the car that you desire. Frank even gave me a Gift card to go to dinner while I waited. More

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