Shadi Al Tarazi | Page 3

Third times the charm I’ve been to this dealership 2 times in the past to try and buy a car. Selling cars in the past I made honest offers on 2 different vehicles as I get I’ve been to this dealership 2 times in the past to try and buy a car. Selling cars in the past I made honest offers on 2 different vehicles as I get a new vehicle every couple years. Both offers were turned down immediately. I went to a different dealer and made the same offer and I did business elsewhere. The 3rd time (current) imperial Chrysler had a used truck I’ve been looking for. I gave them one last chance. I arrived at the dealership seeking help on this specific vehicle. I walked around and even walked around the show room for a while. Nothing. Usually you have to fight salesman’s off of you but I couldn’t even get one to look at me. Finally as I was about to get in my rental and leave. Mike Gunn was driving by as he was moving vehicles around. He asked if I needed help and I said yes. He got out of the vehicle and proceeded to greet me and help me w the vehicle I came to look at. We looked at the vehicle, went for a test drive, then sat down to look at numbers. I wanted to sleep on it as the truck I wanted was a lot of money. He didn’t pressure me at all. I called him up the next day and did a credit app and ended up buying the truck with him. Mike literally saved the imperial name in my eyes and he made a car deal. He took a chance and it paid off for both of us. I’m so grateful he approached me as I wouldn’t have gotten my dream truck if I drove away. Because of that I came back a week later and my gf bought a new Jeep from Mike. I will be bringing all of my business to Mike now. I highly recommend him if anyone is interested in purchasing from this dealership. He was a great guy to talk to, very helpful, no pressure and very easy to talk to. Not your “typical car salesman” he treats you like a person and doesn’t pressure you at all. Thank you again Mike for making this all possible and saving face for Imperial. Highly recommend Mike. Jeff in finance was great and explained everything. Marc wrote up my deal and was flexible making the numbers look good for where I wanted to be. All around outstanding team work here. Now, I couldn’t be happier. More

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Customer service Although we didn't buy the car it was not due to a lack of effort on Gary's behalf. They did everything to get us approved with my credit rating it w Although we didn't buy the car it was not due to a lack of effort on Gary's behalf. They did everything to get us approved with my credit rating it was just mote than I could afford at this time. I will definitely be back to buy from Gary and the great team at imperial Chrysler jeep More

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I bought a good car My salesman was patient in helping me figure out exactly what kind of vehicle would be Right for me when I initially did not really know myself. I end My salesman was patient in helping me figure out exactly what kind of vehicle would be Right for me when I initially did not really know myself. I ended up getting a very good deal on a car that I enjoy very much More

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Kind, courteous, and respectful staff! I had a great experience shopping for a new vehicle at Imperial. Mike Gunn patiently escorted me around the lot explaining my options for new and prev I had a great experience shopping for a new vehicle at Imperial. Mike Gunn patiently escorted me around the lot explaining my options for new and previously owned Jeep SUVs. He fully understood my need for affordability, reliability, and safety. Not even for one moment did I feel pressured or rushed due his kind and respectful manner. The price of my dream Jeep was my only concern, imagining high unnafordable monthly payments. He relieved my concern with a confident “ I believe we can make it work for you”. The respectful and courteous treatment continued as Jeff assisted me through the finance options. I quickly realized the payments were within my budget after the rebates and incentives were applied. Jeff told me my smile lit up the place once I realized I they “made it happen for me”! I would like to thank all of you as I am enjoying driving my brand new Jeep Compass! I would like to give a special thanks to my friend and Imperial employee, Therese Kennedy, for encouraging me to to shop at Imperial! Sandra Egan Mendon MA More

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Great Customer Service and Very Understanding ! Jim Burke and Jeff Viger worked with us and for us to make this sale happen. Reasonable Price, great car and they found a lender that would accept o Jim Burke and Jeff Viger worked with us and for us to make this sale happen. Reasonable Price, great car and they found a lender that would accept our credit. Most Dealers never even called me back after they took our information. They listened as to why we had some credit issues (Husband had been sick) and made sure they relayed the information to the Lenders. They never made us feel like we were horrible because of our credit scores. Things happen in life you cannot plan on and I feel they heard us and went out of their way to help us. Jim even stopped and left me a loaner and picked up the car to have some work done to the rims. Outstanding customer service. I never felt pressured, just welcomed and they kept me up to date with loan application and delivery dates. More

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They lose all their keys and waste people’s time So I was looking to buy a 392 daytona they had and they lost the keys to the vehicle and told me they could get keys in two days. Needless to say I bo So I was looking to buy a 392 daytona they had and they lost the keys to the vehicle and told me they could get keys in two days. Needless to say I bought the car elsewhere. Fast forward 2 months I brought my 80 year old grandfather there because he wanted a used ram 1500. They had two different rams that he was looking at. The first one they couldn’t find the keys and the second truck they couldn’t find the actual truck. It was a cold day and they had my grandfather walking around out there. All they do is waste my time when I go there. I will never give them any of my business. They got too big for their own good. More

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First New Car: 2017 Jeep Renegade I went to Imperial after a recommendation from my father. I knew what I wanted and looked at the inventory at their dealership before my arrival. At f I went to Imperial after a recommendation from my father. I knew what I wanted and looked at the inventory at their dealership before my arrival. At first, I test drove a used 2016 Jeep Renegade Trailhawk. It was a fantastic ride and I loved the accents and package. It was missing the My Sky detachable roof panels unfortunately and the mileage was a bit high. I spoke with Mark DeToma, and told him what I've been looking at regarding Renegades at other dealerships. He took a look and came back with a brand new 2017 Jeep Renegade Trailhawk that had all the features I was looking for and at a better price point than I was expecting. It didn't take long for me make up my mind. Buying a new car is definitely a big decision, but in this case it was the right one. I sat down with Jeff Viger, and negotiated my payment. He helped me get the payment within my budget range and the warranty is top notch! I've bought my fair share of used cars in the past. Mostly from shady dealerships and private sellers. So, when I decided to dive into a newer vehicle, I wasn't expecting the professionalism and helpfulness that Mark and Jeff both exuded. It was a great experience. I've been recommending this dealership to all my friends and family who are in the market for a new or used car. Imperial is great, and they know what they're doing. Make them your first stop. You won't be disappointed! More

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Jim Burke was very helpful in finding the car that worked for me. He was down to earth with no high pressure tactics to make a sale. His focus was on making su was very helpful in finding the car that worked for me. He was down to earth with no high pressure tactics to make a sale. His focus was on making sure I was satisfied with my purchase. Jeff Viger worked hard on the finance side to make the deal work. He persevered over the course of 3 hours to get the numbers right. I would highly recommend working with both of these gentlemen. More

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DAVID EVERETT!! THANK YOU SO MUCH FOR YOUR HELP!! Highly recommended salesman very patient and truly cares about your needs! From pricing which at first I was hesitan THANK YOU SO MUCH FOR YOUR HELP!! Highly recommended salesman very patient and truly cares about your needs! From pricing which at first I was hesitant of David broke it down to me and helped me understand it. He made buying a vehicle very easy and painless taking the stigma out of my mind. Thank you again More

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Great experience - again Andy Clair found us the perfect Jeep for our family. This is our second Jeep purchased from him and we will be back. Business Manager Jeff Viger Andy Clair found us the perfect Jeep for our family. This is our second Jeep purchased from him and we will be back. Business Manager Jeff Viger gave us great customer strive as well. We will only buy from Imperial Jeep! More

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