Shadi Hassan

Ourisman Kia of Fairfax responded

Thank you for taking the time to share your feedback with us! We're delighted to hear about your positive experience working with our Service Department at Ourisman Kia of Fairfax. Glad Marvin and the rest of our team worked hard to make your visit as pleasant as possible. We'll be sure to pass your kind words on and keep up the great work. If your Kia needs anything, please give us a call or visit our website--we're here anytime. Thanks for supporting us and have safe travels!

Ourisman Kia of Fairfax responded

Thank you for taking the time to share your feedback. We apologize sincerely for your less than ideal experience at our dealership. This is not the level of customer service we are known for or seek to provide. We would value the opportunity to have a discussion with you to resolve your concerns. Please reach out to our General Manager, Matt Aglio, at MattA@OurismanCars.com; or our General Sales Manager, Shireen Alkhairy, at SAlkhairy@OurismanCars.com. They will be grateful to work with you and restore your trust in Ourisman. We look forward to hearing from you. Enjoy the rest of your day.

Ourisman Kia of Fairfax responded

EDIT: Ali, our General Manager reached out to you through your Google review. We are glad we were able to refund your down payment and reverse the transaction without stipulation. Please direct any additional questions or concerns to the below email address. Thank you, again, for your feedback. - Ali, thank you for taking the time to share your feedback with us. We apologize sincerely for your poor experience at Ourisman Kia of Fairfax. Customer service is our top priority, and we regret not providing that to you during your visit. We would be grateful to address your concerns and ensure this does not happen for future customers. Please contact our General Manager, Matt Aglio, directly at matta@ourismancars.com. He will be grateful to assist in any way he can. Thank you for giving us the opportunity to improve. We look forward to hearing from you.