Shahzad Kalyar | Page 3

Shahzad was easy to work with, very helpful, professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment on the vehicle that I no longer had in my possession for the past 3 1/2 weeks. I know the payoff process is not immediate, but I expected it to be a fast enough to avoid this problem. This problem was very inconvenient and I spent over 6 hrs (!) calling and leaving several detailed voice mails with the responsible department in an effort to get someone to call me back to discuss the status of the payoff and tags/title. Very frustrated, as a last ditch effort I called Shahzad and he called me back promptly, investigated my concerns, and called me back with the exact answers that I needed within 10 minutes. Dennis Dawson, GM, also returned my call after Shazhad and was very helpful and offered to look into it and get back to me on Monday as well. I appreciate their efforts but their processes need to be tightened up and more aligned with customer needs post-sale. More

by Customer Verified Customer Verified Customer

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Quick process, it took less than an hour for the process, attentive personnel, best experience I’ve ever had. The financing manager was transparent about the process and explained everything in a way we co attentive personnel, best experience I’ve ever had. The financing manager was transparent about the process and explained everything in a way we could understand. I would recommend this dealer to everyone who is looking for a quick reliable and easy experience. More

by smoya0718 Verified Customer Verified Customer

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A a a a a a a a a a a a a a a a More

by EABEL2004 Verified Customer Verified Customer

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We would have given a 5 rating on everything, however, it would be nice if you come to the table with a NO HAGGLE price rather than back and forth as you did with us. Then we go to finance and we get hit wi would be nice if you come to the table with a NO HAGGLE price rather than back and forth as you did with us. Then we go to finance and we get hit with maintenance options which was not even on the table during the time we were working on a price we could afford. This was frustrating and just plain not the way to do business with the back and forth! Happy we could come to a price we could afford on the vehicle but the maintenance options were not something we planned on top of our monthly cost. Very Happy with the car and with Shahz working with us and his patience, but the process was frustrating and we ended a bit over what we had budgeted due to the maintenance plan. More

by ses1313 Verified Customer Verified Customer

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Just wanted too thank you again for working with me. your the man Shahz 👊 ty your the man Shahz 👊 ty More

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I had a great experience working with Shaz and Dennis while getting my new Hyundai Palisade. Shaz was incredibly knowledgeable and helpful throughout the entire process. He answered all my questions, gui while getting my new Hyundai Palisade. Shaz was incredibly knowledgeable and helpful throughout the entire process. He answered all my questions, guided me through the options, and made everything smooth and stress-free. I truly appreciated his professionalism and expertise from everyone at this dealership—highly recommend! More

by ajaudet Verified Customer Verified Customer

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Shaz was great! He was helpful, thoughtful, and easy to work with. He and Bill walked us through the process, answered all our questions, and made everything painles He was helpful, thoughtful, and easy to work with. He and Bill walked us through the process, answered all our questions, and made everything painless and enjoyable. I appreciate their candor and friendliness - I'll recommend Ideal Hyundai to everyone! More

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Shaz knew everything about the car, took time to walk me through everything, and got me a great deal. He’s my hero. through everything, and got me a great deal. He’s my hero. More

by sb Verified Customer Verified Customer

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Working with Kevin was a great experience! He was relaxed, easy to communicate with, and incredibly helpful—especially when we were on a tight deadline. He made the entire process quick and st He was relaxed, easy to communicate with, and incredibly helpful—especially when we were on a tight deadline. He made the entire process quick and stress-free. Highly recommend! More

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Had a great experience wit the team there. No pressure to buy and worked through my concerns. Dealership was very clean and accommodating. . No pressure to buy and worked through my concerns. Dealership was very clean and accommodating. . More

by trams52 Verified Customer Verified Customer

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