Shana Lindsay

Professional service excellence. Understands customer service and buyers needs. Knowledgeable of all GMC and Chevrolet products. Understands customer service and buyers needs. Knowledgeable of all GMC and Chevrolet products. More

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Carlos and Shana are the absolute best. I had been shopping the online inventory, at all the dealers in Fairbanks, for over 2 months. It seemed like everything I wanted would get snatched u I had been shopping the online inventory, at all the dealers in Fairbanks, for over 2 months. It seemed like everything I wanted would get snatched up. So, I called Carlos, made an appointment, told him what I wanted - and he delivered - same day! I got exactly what I wanted & more. The overall experience was easy, smooth, and I highly recommend. THANK YOU! More

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I highly recommend going to see Curtis McNeal to purchase a vehicle, he listens to you wants and needs and shows something reasonable and reliable! a vehicle, he listens to you wants and needs and shows something reasonable and reliable! More

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Great dealership, they take care of you from the moment you walk in the door. you walk in the door. More

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I had a very good experience and communication with Curtis McNeal he made this process smooth and exciting! I highly recommend. Curtis McNeal he made this process smooth and exciting! I highly recommend. More

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Lithia Fairbanks is always responsive and treats us like a “friend”. Shana is an outstanding employee! a “friend”. Shana is an outstanding employee! More

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I always get great customer service when I'm in Chevrolet of Fairbanks. Thank you for always taking care of us Shauna. of Fairbanks. Thank you for always taking care of us Shauna. More

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Service department was top notch and incredibly fast when I brought my Buick in for an oil change! The life time oil plan was money well spent I brought my Buick in for an oil change! The life time oil plan was money well spent More

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I stopped in to buy a new car, but at the same time my 2017 Yukon XL needed an appointment for service. When I went to the service desk there were 5 workers sitting at desks. No customers. I walked up 2017 Yukon XL needed an appointment for service. When I went to the service desk there were 5 workers sitting at desks. No customers. I walked up to one and asked to make an appointment for my car. She said "no stand by that pole". then one guy called me forward and I told him I needed an appointment. He said oh I can't do that you need to stand by the pole. The others are still not helping anyone, but glued to their computers. VERY FRUSTRATING. I won't be buying a new car there if I can't get service on one I already own. 907-505-0305. My salesman was very helpful. Kelly, but he didn't try to help in the Service department even when I told him I wouldn't buy where I couldn't get service. More

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The entire team (sales: Carlos Parker, finance: Sherwood Wilson, manager: Justin Vey) were extremely accommodating to all our needs, answered all our questions, and researched the obscure questions we had. Wilson, manager: Justin Vey) were extremely accommodating to all our needs, answered all our questions, and researched the obscure questions we had. They greatly enhanced our car buying experience. Moreover, when we had an issue with our 2021 GMC Acadia the team listed above sprung into action. 5 days after purchasing our vehicle, my wife was driving down the highway at 65 MPH when the drivetrain or transmission controller unexpectedly locked up. They towed the vehicle, repeatedly checked on my wife until she was safe. The Service team (Shana Lindsay) walked us thru what happened to the vehicle, gave us the codes, and explained what it would take to repair the vehicle. Justin made sure that we had loaner vehicle until our vehicle was repaired. At this point, we were completely satisfied. The dealership had no way of preventing this event nor could have caused the transmission to fail, but they did everything they could to make it right, and make sure we were happy. Unexpectedly the next day, Carlos (sales) called us to make sure my wife was OK, and offered a vehicle "trade" for a similar Acadia that was "in-transit", just a different color and different 2nd row seat. At this point I knew my wife would not feel safe in the first vehicle (this is the most important reason we purchased a new vehicle) and she would always be skeptical of the vehicles reliability. We met him at the dealership, we went line-by-line down the spec's sheet to make sure they were the same, and we accepted their unsolicited offer. Their friendly family-style team turned a potential catastrophic car buying experience into one of the best customer service experiences of our lives. As if the way the team took care of us wasn't enough, after purchasing the first vehicle, we paid to have a clear shield, essentially a clear vinyl sticker, placed on the front end of the vehicle. They told us they would have the same thing put on the 2nd vehicle at no cost to us. This team is truly amazing. We will continue to buy our future vehicles from them even if we are thousands of mile away. They have treated us like family and that is important to us. They will continue is get our referrals and our future business. More

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