Shane Dhanani | Page 10

Everyone was friendly and professional. It was a positive experience. They had my car serviced in a decent amount of time. It was a positive experience. They had my car serviced in a decent amount of time. More

by dancersmom630 Verified Customer Verified Customer

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This is only for the Service dept- I made an appt for a diagnostic and safety recall for 8/23. I go to check in and was told that diagnostics are only done during the week- ok nothing I can do but drop it diagnostic and safety recall for 8/23. I go to check in and was told that diagnostics are only done during the week- ok nothing I can do but drop it off until it can be looked at. Monday afternoon I call for an update and was told Shane was my advisor but he couldn’t be found so they take my info and say he will call back. I call again on Tuesday and speak to Shane who says he was out earlier in the week (no one else in the dept could call and give me an update?) and we go over the work that needs to be done and he quotes me a price. He says they have the parts and it should be done Wednesday. Wednesday comes and goes with no call or update on if the work has been completed. I call again on Thursday and eventually get a hold of Dee at the service desk and tell her I was told by Shane that the car should have been ready Wednesday. She looks at my ticket and says “oh you’re getting a lot done” and places me on hold. She comes back and tells me my car is in the bay, but she can’t find the tech and says that Shane came in a half day. I explained to her that this has been an inconvenience to me as I have been without a car since Saturday and have had to continuously follow up for any type of status on the vehicle. I said I would like some type of discount on my bill for the inconvenience and she said it would have to go through Shane and he would give me a call back. I talked to her around 345pm Thursday and did not hear back. Here it is the next day and still nothing. This is highly unprofessional, inconsiderate, and inconvenient. How would you feel if you were left in limbo and continuously had to chase someone down to get an update? For the amount of money I will be spending the courtesy and professionalism should be much better. There should not only be one person available who can discuss my car with me. If someone is out of office there should be a back up available and 6 days to complete work is absolutely ridiculous when I was told they have all the parts available! More

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Non response to my phone calls for my vehicle after I received a message stating that my vehicle was done. The reports made it seem like my vehicle failed the inspection ,but it passed....... 2.5 hours received a message stating that my vehicle was done. The reports made it seem like my vehicle failed the inspection ,but it passed....... 2.5 hours of waiting. More

by Mr.Ches Verified Customer Verified Customer

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I had a 945 am appt and on Wednesday I didn’t hear a word about my car. I had to go pick up my car which still was not seen. Was given some lame excuses on top of that. about my car. I had to go pick up my car which still was not seen. Was given some lame excuses on top of that. More

by Prmtm21 Verified Customer Verified Customer

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I was there for 3 hours for an oil change and brake fluid check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before that I was there for 2 hours for a re-inspection after my SUV failed for a wiper blade tear. Fixed that at home and my new appointment I had to schedule weeks later took 2 hours. More

by linseycgregg Verified Customer Verified Customer

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The communication with this dealership is very non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for a long time. This is my third Hyundai and will be my last. I will never do business with Southern again. More

by Pattie K Verified Customer Verified Customer

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I was displeased with the wait time. I came in to have the anti-theft software installed. It was my understanding that it takes under an hour (30-45 mins). I was there for 2 hours and 45 I came in to have the anti-theft software installed. It was my understanding that it takes under an hour (30-45 mins). I was there for 2 hours and 45 minutes. I asked after 2 hours and 15 minutes for an update on the progress. I was told 5 more minutes and 5 more minutes was 25 more minutes. More

by GREENRICKS Verified Customer Verified Customer

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The employees are pleasant. They care about the customers needs. Please keep up the good work. They care about the customers needs. Please keep up the good work. More

by zetafee Verified Customer Verified Customer

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No issues said it would be about an hour and a half and it was it was More

by fia4tea Verified Customer Verified Customer

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I dropped off my car at 3:00 and was told they would call me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership s me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership side and they have to ask the tech to stay late to finish the work. I leave and then get a call that it is ready. I come back to get my key and wait for someone from service to give me my key. Nobody is to be found. They are searching all over for him and they tell me “Ma’am I don’t know what to tell you. We don’t know where he is”. I continue to wait. Finally they find him. Whole time I’m sitting there thinking, they must’ve closed up shop and went home and abandoned my car. and this is my THIRD time coming back up here! More

by JENAHPARMAN Verified Customer Verified Customer

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