Shane Dhanani | Page 3

Great service! Minimal wait time. Communication throughout the time my vehicle was there. 10/10 highly recommend Minimal wait time. Communication throughout the time my vehicle was there. 10/10 highly recommend More

by Gina23701 Verified Customer Verified Customer

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It was a good experience overall even tho my car stayed longer than expected at the dealership. Also they could do better by giving prompt updates on service progress of vehicles longer than expected at the dealership. Also they could do better by giving prompt updates on service progress of vehicles More

by juliusawoyemi89 Verified Customer Verified Customer

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This place is very responsive and efficient with repairs, wait time was minimal and all employees were welcoming wait time was minimal and all employees were welcoming More

by LINKWS3434 Verified Customer Verified Customer

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I was never contacted about the status of my vehicle. After 2 weeks I went into the service department to check on the status myself. It was at that time that I was informed that my car was with advisor After 2 weeks I went into the service department to check on the status myself. It was at that time that I was informed that my car was with advisor Shane instead of Dee whom I was originally working with. However, Grace was excellent in handling my concerns and gave detailed information about my vehicle. More

by CAKELET Verified Customer Verified Customer

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The dealership got me in on a Saturday but was unable to diagnose any issues because they said the person that does diagnosis was not there on the weekends. I'm grateful that the manager, Jimmy was able to diagnose any issues because they said the person that does diagnosis was not there on the weekends. I'm grateful that the manager, Jimmy was able to secure me a loaner vehicle since I had to leave my car for repairs and recalls. Once the repairs were fixed, the communication was good to let me know what was going on with the car, but I was very unsatisfied with coming back to a dirty vehicle as most other dealerships would have made sure the car was clean, especially after sitting outside in the elements for almost a week. More

by Joshua.sandoval.va Verified Customer Verified Customer

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Nice people and clean dealership Good experience, took good care of my car Good experience good care of my car Good experience More

by bookkeeper45 Verified Customer Verified Customer

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We were treated with the utmost form of superb customer service coupled with first class service and professionalism. The integrity of staff contact was exceptional. service coupled with first class service and professionalism. The integrity of staff contact was exceptional. More

by Vernice.seth Verified Customer Verified Customer

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Grace has been extremely helpful each time I get service here. She is attentive and goes above and beyond to get items covered through my extended warranty. here. She is attentive and goes above and beyond to get items covered through my extended warranty. More

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I took my car in for a diagnostic to find out why it was intermittently not starting as no other repair shop seems to be able to have figured out why I figured the dealership should be able to. I got the re intermittently not starting as no other repair shop seems to be able to have figured out why I figured the dealership should be able to. I got the report from the dealership as to what was wrong which included cabin air filter, battery needs to be replaced, oil, change, spark plugs, etc. they claimed my car needed all of these things what they did not know is that another dealership in another state had already done these things in the last few weeks, when I questioned them as to whether or not they actually looked at these items they said yes I then proceeded to show them the receipts that within the last two weeks these things had already been done on my car. No apologies, nothing just ok well your car is ready for pick up. Clearly they did not check a thing and made up things to “repair”. Needless to say I am never returning to them. More

by JASQULYN Verified Customer Verified Customer

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Supposedly scheduled for oil change tire rotation and new wiper blades. when I got there told that it was my check in time. 3 1/2 hours later finally got out of the waiting room and into my car. Got home and wiper blades. when I got there told that it was my check in time. 3 1/2 hours later finally got out of the waiting room and into my car. Got home and found a recall notice from Hyundai telling me to park my car outside, away from buildings because the trailer hitch installed by the dealer could start fire. Not one mention of this at the dealership, In addition was told that if someone came in before me and wanted to add things they come first. Rating work poor since they did not inform me of recall and could have disconnected the hitch wiring to safeguard myself and the vehicle. More

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