Shane Dhanani | Page 8

The representatives in the dealership were not welcoming, had to get out of my car and go inside to ask what to do, the one drop off bay had to two cars inside already with no one with them and the second dr had to get out of my car and go inside to ask what to do, the one drop off bay had to two cars inside already with no one with them and the second drop off bay had to two cars outside with no drivers in them. I waited has the signs say and after 10 minutes I finally went inside. The waiting area was dirty and the snack/coffee area was not stocked. When my car was the done the service rep called my name didn't introduce herself and did not go over services done -- just asked me to sign the two papers and handed them to me. This is my second service appt and each time has been very disappointing. More

by HOKIEDUKEMOM Verified Customer Verified Customer

Report | Print

The dealership was clean, friendly, and convenient. The appointment was just when I needed it. The appointment was just when I needed it. More

by JLGMANLIFT Verified Customer Verified Customer

Report | Print

Efficient, professional, and responsive. I love doing business with this dealership and especially with my advisor I love doing business with this dealership and especially with my advisor More

by Sal Verified Customer Verified Customer

Report | Print

Worst service ever. Got a new engine put in without a call. Tools three weeks to even get a phone call about anything. Absolutely horrible. Got a new engine put in without a call. Tools three weeks to even get a phone call about anything. Absolutely horrible. More

by hinton.brandon Verified Customer Verified Customer

Report | Print

Great customer service, overall everything is great! Recommended to anyone! Always treated with respect and courtesy. Recommended to anyone! Always treated with respect and courtesy. More

by vincent787pr Verified Customer Verified Customer

Report | Print

I love the service that I receive here at this shop and would love to come back again.I advise anybody who wants service to come here. would love to come back again.I advise anybody who wants service to come here. More

by middled911 Verified Customer Verified Customer

Report | Print

A lot of confusion and dysfunction, seems as though work is always found to be done, but there is a lack of competence to get work accomplished in a timely manner. Original appointment set for Tuesday 9/16, is always found to be done, but there is a lack of competence to get work accomplished in a timely manner. Original appointment set for Tuesday 9/16, part wasn’t delivered never got confirmation. Was told someone would reach out to reschedule appointment, they never did. No one answers phone. When appointment was made they had to keep car over night with no means of rental/loaner when originally was told word would take a hour. Called in next day repeatedly no one answered until 1p just for receptionist responsible for my vehicle to know nothing about service being done on my vehicle. Shane called back and reassured my vehicle was ready. Also previously dealt with this when trying to get my A/C fixed a few months back. My car was held for a week and a half when it was supposed to be an “in and out” job. More

by MR.BAKERJON93 Verified Customer Verified Customer

Report | Print

Brought my ioniq5 for a routine 16k mile service. After waiting for 5hrs, i was told everything was done: tires realigned, rotated, air and all fluids topped off, and - per my request - cabin filter After waiting for 5hrs, i was told everything was done: tires realigned, rotated, air and all fluids topped off, and - per my request - cabin filter and wipers replaced and sent on my way. Shortly after leaving, i had the wiper fluid warning come up. I checked tire pressure and saw that all the tires were still at the exact psi when i brought them in. Even worse, the tires were in the same place they had been. No rotation had been done. Then noticed that the OBD cable was left hanging in the driver footwell. I realized that apart from wiper being replaced, Nothing else had been done. I'd paid over $300 for the "service". I had to take the car back the following day, insist that everything be redone and wait another 3 hours. I maintained composure (because, of course), but this is completely unacceptable! More

by mrcofei Verified Customer Verified Customer

Report | Print

They are always easy to work with and don't mind answering any questions I have. answering any questions I have. More

by GEDSOLNANNY541 Verified Customer Verified Customer

Report | Print

I received a satisfactory service, and this will make me to always bring my car for service to always bring my car for service More

by HADEMOLAH Verified Customer Verified Customer

Report | Print