Shane Dhanani | Page 8

A lot of confusion and dysfunction, seems as though work is always found to be done, but there is a lack of competence to get work accomplished in a timely manner. Original appointment set for Tuesday 9/16, is always found to be done, but there is a lack of competence to get work accomplished in a timely manner. Original appointment set for Tuesday 9/16, part wasn’t delivered never got confirmation. Was told someone would reach out to reschedule appointment, they never did. No one answers phone. When appointment was made they had to keep car over night with no means of rental/loaner when originally was told word would take a hour. Called in next day repeatedly no one answered until 1p just for receptionist responsible for my vehicle to know nothing about service being done on my vehicle. Shane called back and reassured my vehicle was ready. Also previously dealt with this when trying to get my A/C fixed a few months back. My car was held for a week and a half when it was supposed to be an “in and out” job. More

by MR.BAKERJON93 Verified Customer Verified Customer

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Brought my ioniq5 for a routine 16k mile service. After waiting for 5hrs, i was told everything was done: tires realigned, rotated, air and all fluids topped off, and - per my request - cabin filter After waiting for 5hrs, i was told everything was done: tires realigned, rotated, air and all fluids topped off, and - per my request - cabin filter and wipers replaced and sent on my way. Shortly after leaving, i had the wiper fluid warning come up. I checked tire pressure and saw that all the tires were still at the exact psi when i brought them in. Even worse, the tires were in the same place they had been. No rotation had been done. Then noticed that the OBD cable was left hanging in the driver footwell. I realized that apart from wiper being replaced, Nothing else had been done. I'd paid over $300 for the "service". I had to take the car back the following day, insist that everything be redone and wait another 3 hours. I maintained composure (because, of course), but this is completely unacceptable! More

by mrcofei Verified Customer Verified Customer

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They are always easy to work with and don't mind answering any questions I have. answering any questions I have. More

by GEDSOLNANNY541 Verified Customer Verified Customer

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I received a satisfactory service, and this will make me to always bring my car for service to always bring my car for service More

by HADEMOLAH Verified Customer Verified Customer

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Service advisor was very nice and knowledgeable. However we wanted a loaner car and none were available. However we wanted a loaner car and none were available. More

by elainestewie Verified Customer Verified Customer

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My experience with this dealership was so bad they had my car for almost two months & fixed something that probably really wasn’t the issue I recently just got my car back & it is still overheating I’m never car for almost two months & fixed something that probably really wasn’t the issue I recently just got my car back & it is still overheating I’m never taking my car back there again this is ridiculous they literally robbed me out of 1400 dollars telling me all these things were wrong my car n still didn’t fix the issue I don’t recommend anyone coming to them More

by Aniyag19 Verified Customer Verified Customer

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Awesome team at Hyundai I will always take my car there for service wonderful team for service wonderful team More

by submityourself2god71@gmail.com Verified Customer Verified Customer

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Impossible to reach by phone. Only the line for sales works on the automatic phone tree (interesting how the line to buy a car works, but not the one to get repairs done). After d Only the line for sales works on the automatic phone tree (interesting how the line to buy a car works, but not the one to get repairs done). After days of attempting to reach out about a warranty extension, I left a message with one of the sales reps. Never heard back. Reached out via Facebook, was promised a call back. Never recieved one. Used the chat function on the website, only for them to say they didn't know and couldn't help. No phone call when car was finished, and had no way to reach them. Staff was nice but oblivious to the issue when I arrived, hoping my car was finished, since there was no communication at all up to this point. More

by Gbeeb Verified Customer Verified Customer

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It's a great dealership but the last service I scheduled took almost 4 hours for an oil change. My appointment was scheduled for 8:45 am and my car wasn't ready until 12:15 pm. took almost 4 hours for an oil change. My appointment was scheduled for 8:45 am and my car wasn't ready until 12:15 pm. More

by Curtismorris27 Verified Customer Verified Customer

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At the check-in, the young lady was so helpful before and after service. She went me to my car to help me with a question that I had and was very knowledgeable. I was completely satisfied with the service I after service. She went me to my car to help me with a question that I had and was very knowledgeable. I was completely satisfied with the service I received. More

by cookyp1 Verified Customer Verified Customer

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