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Shane Frost
Shane Frost at Victory Honda

Shane Frost

Victory Honda

1605 North Monroe St.
Monroe, MI 48162

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4.8
15 Reviews
4.8

15 Reviews

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15 Reviews of Shane Frost

September 19, 2026

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Employee Rating

Very helpful and timely. Courteous. Took time to go over everything. It was a great experience. Answered all my questions. Daniel Gaw made it all go very smoothly. More

by ROBBINZEITZ
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Recommend Dealer
Yes

Other Employees Tagged: James Shannon, Caitlin Trout, Daniel Gaw

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Sep 19, 2026

Victory Honda responded

Thorough communication is at the heart of how our sales team operates. Knowing that Daniel’s clear explanations and timely assistance met your needs is rewarding. Thank you for choosing us for your new Honda CR-V Hybrid purchase. Michael Sterzer michael.sterzer@victoryhonda.com

September 05, 2026

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Love them always kind . Always looking after their customers. Love my car very nice personal service . More

by SHARONSILCOTT
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Megan Meinerding , James Shannon, Caitlin Trout, Kristi Peterson, Mark Deters, Kennady Soto

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Sep 05, 2026

Victory Honda responded

Knowing you found our service personal and caring means a lot to our team. Thank you for entrusting us with your Honda Accord Hybrid. Michael Sterzer michael.sterzer@victoryhonda.com

August 16, 2026

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First time car buyer and I honestly felt very comfortable speaking with everyone. The atmosphere was great and the information everyone gave me was exactly what we had talked about prior to my arrival. They More

by joshuajenkins92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Megan Meinerding , James Shannon, Caitlin Trout, Daniel Gaw, Mike Sterzer, Kristi Peterson, Jim Galofaro, Mark Deters, Kennady Soto

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Aug 16, 2026

Victory Honda responded

Your mention of feeling comfortable speaking with our team and receiving exactly the information you discussed highlights our commitment to clear communication and support. We’re glad the purchase of your new CR-V Hybrid met your expectations, and knowing you’d choose us again means a great deal to our team. Michael Sterzer General Manager michael.sterzer@victoryhonda.com

August 11, 2026

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Excellent, prompt efficient service. Was greeted immediately and kept updated throughout the appointment and checkout More

by susanboose
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Aug 11, 2026

Victory Honda responded

Your mention of our prompt greeting and consistent updates shows how our service team cares for your Honda CR-V. Knowing you felt informed throughout your appointment and checkout is rewarding to us. Mike Sterzer General Manager michael.sterzer@victoryhonda.com

July 27, 2026

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The service tech greeted us and explained the service. Directed us to the waiting area and updated us the progress of our sevice More

by mceman451
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 27, 2026

Victory Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Sterzer General Manager michael.sterzer@victoryhonda.com

July 18, 2026

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Mark Shane and Michael are great to deal with and make it a breeze to keep the wife riding in style More

by PHATDADDY200623
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Deters

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Jul 18, 2026

Victory Honda responded

Thank you for mentioning Shane and Mark. We’re glad they made your Honda Odyssey purchase effortless so your wife can ride in style. We’d be happy to assist with anything else in the future. Mike Patrick General Manager michael.patrick@victoryhonda.com

July 17, 2026

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Employee Rating

Everyone is so friendly, and they keep me updated on the progress of my vehicle More

by deidresmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Meinerding , James Shannon, Caitlin Trout, Daniel Gaw, Mike Sterzer, Kristi Peterson, Jim Galofaro, Mark Deters, Kennady Soto

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Jul 17, 2026

Victory Honda responded

We’re glad our team’s friendly service and progress updates on your Honda CR-V made a positive impression. Thank you for trusting us with your vehicle’s maintenance. We look forward to serving you again. Mike Patrick General Manager michael.patrick@victoryhonda.com

June 23, 2026

Dealership Rating
Employee Rating

Dealership experience was very positive overall. There was an obvious presence of expertise and customer service. More

by disenhath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 23, 2026

Victory Honda responded

Thank you for letting us know about your positive Honda service experience. Shane and our team are delighted that our expertise and customer care stood out during your visit.

June 04, 2026

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Employee Rating

Mark made the whole process very easy. Ive never purchased a vechile from a dealership before, I expected the worst. Mark took his time, answered my questions, and explained what I didnt u More

by dianaiasoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Shannon, Caitlin Trout, Daniel Gaw, Mark Deters, Kennady Soto

Print
Jun 04, 2026

Victory Honda responded

We’re glad Mark could guide you through your first purchase and answer all your questions. Thank you for choosing your used Honda Accord and sharing your experience.

June 04, 2026

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Employee Rating

The service is friendly and quick in the service department. Would definitely recommend this dealership. More

by cparriett128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service department

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Jun 04, 2026

Victory Honda responded

It’s great to know our team provided friendly and efficient service for your Honda. Thank you for recommending us. Shane and our staff look forward to welcoming you back for future service.

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