Shane Ralston
Shane Ralston at McLarty Honda

Shane Ralston

Service Manager

McLarty Honda

10 Colonel Glenn Court
Little Rock, AR 72210

4.7
157 Reviews
4.7

157 Reviews

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158 Reviews of Shane Ralston

May 14, 2026

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Employee Rating

Very thankful to have the great crew at McLarty Honda helping with the maintenance of our civic. Very friendly, genuine service crew! More

by MISSYRALSTON
Recommend Dealer
Yes

Other Employees Tagged: Shane Ralston

May 14, 2026

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I had an appointment to fix a recall issue on my 2020 CR-V. It was fixed in a timely manner, and I was given a very comfortable customer area to wait. More

by L Scrimshire
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2026

McLarty Honda responded

We’re glad your 2020 Honda CR-V recall repair was completed promptly. It’s great to hear the waiting area kept you comfortable. Thank you for sharing your experience.

May 13, 2026

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They’re not efficient under pressure. Took a shortcut with my tire service. Took out the nail but determined that it wasn’t a leak and assured me that no repairs were needed. Then did a t More

by jennice
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Recommend Dealer
No

Other Employees Tagged: Juan Valenzuela

May 13, 2026

McLarty Honda responded

Thank you, Jennice, for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 12, 2026

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Great service! Would recommend to other honda owners to use in the future. Thanks for getting it fixed! And being honest last year about tires. More

by RWINKEL54
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Recommend Dealer
Yes
May 12, 2026

McLarty Honda responded

It’s great to hear you would recommend our service to other Honda owners. Shane is pleased you found our tire advice last year honest, and we’re happy we could fix your vehicle. We look forward to helping you again.

May 12, 2026

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Great service! I would recommend other honda owners come for the value we have received. More

by RWINKEL54
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Recommend Dealer
Yes
May 12, 2026

McLarty Honda responded

Thank you for sharing your positive experience with our service team. We’re thrilled the work on your Honda CR-V provided great value, and we appreciate your recommendation to fellow Honda owners. Shane and the team look forward to supporting your vehicle needs again.

May 10, 2026

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Chris is always polite, supportive, and knowledgeable with detailed explanation on work suggested in Service. Most all my work on Honda Civic Si completed at McClarty Honda. More

by DOUGALMSEL3
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Recommend Dealer
Yes

Other Employees Tagged: Chris Valenvuela

May 10, 2026

McLarty Honda responded

Shane and our service team are grateful for your continued trust in our Honda Civic Si maintenance. We’re glad our clear explanations and supportive approach make your visits smooth. Thank you for choosing us.

May 10, 2026

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Service was easy to schedule and they got my car back as soon as I arrived. The convenience of selecting what additional services I need is great! The service advisors went above and beyond! More

by Sheila1145
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Recommend Dealer
Yes
May 10, 2026

McLarty Honda responded

We’re glad scheduling your Honda service was simple and that selecting extra services suited your needs. Shane and our service team are pleased their efforts helped make your visit more efficient. We look forward to assisting you next time.

May 10, 2026

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Service is always great. I never have a bad experience if something is wrong they work promptly to fix it. More

by Shayla
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Recommend Dealer
Yes
May 10, 2026

McLarty Honda responded

Thanks for returning for Honda service. We’re glad our team consistently addresses any issues promptly to ensure smooth visits.

May 10, 2026

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I appreciate the throughness but I left at 1230 PM when I had a 930 AM appointment and arrived 30 minutes early. This is unacceptable. 1.5 hours when I come in for oil change should be plenty. More

by Loyalcustomer
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Recommend Dealer
Yes
May 11, 2026

McLarty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention.

May 09, 2026

Dealership Rating
Employee Rating

I always have really good customer service I’ve had different reps and they always give me good service! More

by CASILLAS10269
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Recommend Dealer
Yes
May 10, 2026

McLarty Honda responded

Thank you for the five-star review and for trusting us with your Honda Accord service. We’re pleased that every representative has provided you with outstanding support. We look forward to assisting you again.

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