Shane Randall | Page 12

Audi Q7 purchase. Shane Randall, the internet manager, was very helpful, professional and knowledgeable about the product. Our experience was very pleasant and enjo Shane Randall, the internet manager, was very helpful, professional and knowledgeable about the product. Our experience was very pleasant and enjoyable. We came for a test drive and drove home in the new Q7 after 4 hours. Thank you Beverton Audi for an awesome and fun-to-drive car! More

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New car purchase My entire espierencw working with a Shane and Jeff from start to finish, nothing but white carpet service. Second vehicle purchase from them, will con My entire espierencw working with a Shane and Jeff from start to finish, nothing but white carpet service. Second vehicle purchase from them, will continue to do all my future car needs because of these guys. More

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Shane brought the car to us! We were very pleased that when we couldn't figure out a date to take the train down to Beaverton to pick up the car, the car was delivered to our door We were very pleased that when we couldn't figure out a date to take the train down to Beaverton to pick up the car, the car was delivered to our doorstep! Shane took time to go over the techie features of the car, we really appreciated that he spent the time with us. It's a beautiful car. More

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Simple and professional I spent quite a bit of time researching various car options including a number of used cars but finally decided to purchase new and settled on Audi. B I spent quite a bit of time researching various car options including a number of used cars but finally decided to purchase new and settled on Audi. By this time I had tired of car shopping so I contacted the dealership electronically asking for a good quote. I received a prompt response with a proposal that was quite good. They worked with me to help me take advantage of the sales promotions underway, and when I came in to pick up the car, it was fast and simple. The sales person who helped me (Shane Randall) also reached out to me a couple of times to make sure all was well and to ask if I had any questions about my car since there is a fair amount of new tech in the A4 Premium Plus. More

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Audi Beaverton's Great Service Shane of Audi Beaverton went to great lengths to make the buying experience very satisfying and smooth. First, he came to the Seattle area to delive Shane of Audi Beaverton went to great lengths to make the buying experience very satisfying and smooth. First, he came to the Seattle area to deliver the car. Then he went through the car features with patience and humor. Third, he was very clear and helpful in working through the paperwork. I'd definitely recommend him and Audi Beaverton to anyone who asks. More

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Great Internet Buying Experience Car buying is pain. Come on, it's pain. If you look at your day and go, "hooray, I need to go buy a new car!" you need your head examined. Audi of Car buying is pain. Come on, it's pain. If you look at your day and go, "hooray, I need to go buy a new car!" you need your head examined. Audi of Beaverton is how car buying should be. I was searching inventory for cars and they had one I was interested in. I engaged with their Internet sales department online. No one ever called me 10 seconds after I hit submit, and then kept calling me every day to find out if I was ready to buy. It was all handled online. My questions were answered quickly. The communication level could be described as "over communication," but in a positive way. Every step of the way are my questions answered, do I need anything else. Not pushy, helpful. Audi of Beaverton and Shane respected how I wanted to buy a car. I put a deposit on the car over the phone, arranged my payment if I decided to buy, and contacted my insurance company. From arriving at the dealer, to test drive, to paperwork, to done - about 75 minutes. No pressure, no funny business, no push to buy add-ons or items I didn't need. No running my credit because the finance department is going to try to strong arm me into a loan I don't want or need. The Internet sales department is fantastic - both Shane and Heather were very professional. By far the most painless car buying experience I have ever had. The car was completely prepped upon my arrival and needed nothing. I felt my time was valued, the way I want to buy was valued, and that I was valued as a customer. Tremendous experience. More

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Sunset Audi Portland Service (only) Great customer service! Sarah & Amy are awesome, along with all the other girls that have helped me. I appreciate working with such knowledgeable & k Great customer service! Sarah & Amy are awesome, along with all the other girls that have helped me. I appreciate working with such knowledgeable & kind women! More

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Great learning experience with new car features We were provided an excellant review of our new Audi features and how to use them effectively. The time we spent was extremely helpfull as first time We were provided an excellant review of our new Audi features and how to use them effectively. The time we spent was extremely helpfull as first time owners of our new Audi. More

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Easy and happy day Shane was great to deal with from the first text message. The only negative thing I would say is the detailing of the vechicle was sub par. I noti Shane was great to deal with from the first text message. The only negative thing I would say is the detailing of the vechicle was sub par. I notice after I got home that there is dog hair all over the ceiling of the vechicle. I would come back and buy another car from Shane. More

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Service in SPEED & efficiency Not enough manpower in the finance area only one person is in charge of closing the purchase that Saturday morning. Some misleading selling of the add Not enough manpower in the finance area only one person is in charge of closing the purchase that Saturday morning. Some misleading selling of the additional services which I decided to cancel that additional coverage but I waited over an hour to get the matter taken care of. The sales staff was very apologetic keeping saying sorry but no solution on how to speed up the process so I don’t have to wait any longer. Finally the person in charge of finance came to resolve the issue in less than 10 minutes. The most ironic part was his solution was one of the options that I suggeated to them earlier which was denied. althought this was not so nice incidence that happened, but I have to said overall the sales team was very courteous and respectful. It is the management team needs to look at the resources allocation to avoid bottleneck to improve the overall end to end service level are pleasant and consumer satisfactory. Finance team shall stick with finance not try to sell additional service policies when they are not the true expert in the area. In conclusion, I still would rated them high in the overall experience in purchasing my Audi car at Audi Beverton. More

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