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Shane Rogers
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Shane Rogers
Service Director
Sam Pack's Five Star Ford Lewisville
1144 N Stemmons Fwy
Lewisville, TX 75067
8 Reviews
8 Reviews
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8 Reviews of Shane Rogers
April 10, 2024
They are always working to get the best solution and get you out the door as quickly as possible. you out the door as quickly as possible. More
by iguanas_puckish_0z
Other Employees Tagged: Ron Romano, Zack Nixon, Paul Schroeder, Catherine Estades, Julie Tucker, James Ingalls Sr , Susana Mosqueda, Susana Perez, Paul Sears
Helpful 
March 23, 2024
Find someone else to service your Ford. The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this revie The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this review, I would have, but since that is not allowed, here are the facts leading to this review: - Three months ago, the "check engine" light came on, so I took my Ford Explorer in to the Service Department just as I have for well over a decade. - Two days later I go there to find they wrecked it. I was told I would soon be hearing from them with their resolution plan. - Two and a half months of leaving messages and no one caring to return my calls, not even the General Manager, so I went there in person to speak with their Service Department Management. - It has been three months, and I am still waiting on repair estimates for the damage they caused. I get it, this business is overwhelmed and there is a revolving door for their employees, but as a long time and loyal customer, I expected better customer service than this. More
by Very Disappointed
Other Employees Tagged: Ron Romano , Kelly Blackwell, Paul Sears
March 05, 2024
I like your service and how you work i will come back next service to five star ford next service to five star ford More
by Jesusarturo
Other Employees Tagged: Ron Romano, Zack Nixon , Paul Sears
February 06, 2024
Appreciated the communication throughout the day and the follow-through on the original commitment. Thanks! follow-through on the original commitment. Thanks! More
by Paul
Other Employees Tagged: Ron Romano, Zack Nixon , Paul Sears
January 29, 2024
Zach Nixon, my service advisor is exceptional to work with. He’s thorough and pleasant to do business with. with. He’s thorough and pleasant to do business with. More
by hallrall
Other Employees Tagged: Zack Nixon
January 27, 2024
Zack is always on point the whole service depart is bad xxx always take care of the customer xxx always take care of the customer More
by peteyork
Other Employees Tagged: Ron Romano, Zack Nixon , Paul Sears
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