Shannon Dillman
Shannon Dillman at Button CDJR

Shannon Dillman

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

4.8
321 Reviews
4.8

321 Reviews

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321 Reviews of Shannon Dillman

July 11, 2025

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Employee Rating

She’s always very friendly and helpful. She is a pleasure to work with and very knowledgeable. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Button CDJR responded

Thank you for the 5-star response. We appreciate you!

July 11, 2025

Dealership Rating
Employee Rating

Garrett is awesome and always so helpful. He's always very upbeat, enthusiastic, and personable. More

by kbaird31
Recommend Dealer
Yes

July 11, 2025

Dealership Rating
Employee Rating

Had an oil change and they were really fast and thorough. Easy check out and pick up. More

by christyfraz1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

July 02, 2025

Dealership Rating
Employee Rating

The service advisor Shannon was very helpful in getting my tire replaced. She know her stuff. More

by hendrix_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Button CDJR responded

Thank you for the 4-star review! We're glad you had a great experience and appreciate your support!

July 02, 2025

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Employee Rating

Vehicle was completed as promised, without any issues. Easy to drop off and pick up, close to work and home. More

by mike.hosier
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jul 07, 2025

Button CDJR responded

Thank you for the 5-star review! We're glad you had a great experience and appreciate your support!

July 01, 2025

Dealership Rating
Employee Rating

Always finds the actual problem(s) & the BEST solution(s). Always finds the actual problem(s) & the BEST solution(s), and someone always has knowledge of potential problems/solutions before the c More

by lwilliams230
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

Jul 07, 2025

Button CDJR responded

Thank you for the 5-star review! We're glad you had a great experience and appreciate your support!

June 28, 2025

Dealership Rating
Employee Rating

I like the way everybody make you feel like family, knowing that makes me feel. I am important to them. More

by diamondsunshine
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 27, 2025

Dealership Rating
Employee Rating

All right ? ? Okay All right All right Okay All right All right All right ?? More

by tkmcb99
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

Jun 30, 2025

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 23, 2025

Dealership Rating
Employee Rating

I appreciate them getting my vehicle in right away and taking care of the problem. Everything was done according to the way it should’ve been. More

by info@davidsonexcavating.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Button CDJR responded

Thank you so much for the kind words! Keeping our customers informed and delivering quick, quality service is what we strive for. We truly appreciate your recommendation and look forward to seeing you again.

June 22, 2025

Dealership Rating
Employee Rating

Very bad customer service. A simple ac job took 3 weeks to be done. Would have taken 4 or more had I not complained to a manger. Refusing to give me a loaner or my car till j More

by DA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 30, 2025

Button CDJR responded

We’re truly sorry to hear about your experience and appreciate you taking the time to provide such detailed feedback. We understand how frustrating it must have been to deal with delays, lack of communication, and unclear charges—especially when transportation is essential to your daily life. This is not the level of service we aim to provide, and we take your concerns seriously. We deeply regret the inconvenience and stress this caused. If you're open to it, we would like the opportunity to review your situation more closely and work toward a resolution. Please feel free to reach out directly so we can ensure your concerns are properly addressed. Jody@drivechariot.com

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