Shannon Gonzalez

Excellent staff service, unacceptable repair outcome I recently had my Honda serviced at Tower Honda of Longview while stranded out of town. Shannon in service provided outstanding customer care – attenti recently had my Honda serviced at Tower Honda of Longview while stranded out of town. Shannon in service provided outstanding customer care – attentive, kind, and truly empathetic in helping us get back on the road as quickly as possible. However, after paying $3,500 for repairs and being told the car was fixed, the same stalling problem occurred multiple times on the drive home. The engine died at stops and while fueling, and it took several cranks to restart each time. We were fortunate to make it home safely, but the vehicle still needs further diagnosis and repair at another Honda dealer. I appreciate Shannon’s customer service and professionalism, but the diagnostic and repair outcome from the shop itself was unacceptable. When a customer pays $3,500 and is sent back on the highway in a vehicle that still stalls, that’s a serious safety and quality‑of‑work issue that needs to be addressed. More

by VINCEBRITTON12 Verified Customer Verified Customer

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Another great job by Tower Honda! Our car was service promptly washed and returned in the stated time frame. Our car was service promptly washed and returned in the stated time frame. More

by arelymeador Verified Customer Verified Customer

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The waiting area is kept is top shape. The snacks and drinks a plus. The mini arcade for kids was a cool add. The snacks and drinks a plus. The mini arcade for kids was a cool add. More

by BROOKIEBARRIOS Verified Customer Verified Customer

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Tower Honda is one of the better car dealerships. The customer service is good and it’s nice that they wash your car. When you bring it in. Snacks and ice cream or a nice touch. The customer service is good and it’s nice that they wash your car. When you bring it in. Snacks and ice cream or a nice touch. More

by Doug 999 Verified Customer Verified Customer

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Good, but didn't get inspection report Always a good experience, normally no issues at all experience, normally no issues at all More

by rkufahl111 Verified Customer Verified Customer

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Very customer oriented. They cared about what I was looking for and to get me a ride that day They cared about what I was looking for and to get me a ride that day More

by adgerkathleen Verified Customer Verified Customer

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Second time buying a vehicle from them, and I’m always pleased. They’re always up to see where you need to be as far as pricing, and meet you in the middle. pleased. They’re always up to see where you need to be as far as pricing, and meet you in the middle. More

by GAYAENJELA2 Verified Customer Verified Customer

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I have always had a great experience here at Tower! Good people and service and awesome snacks! Good people and service and awesome snacks! More

by tobyyellow Verified Customer Verified Customer

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I appreciated the snacks/drinks in the waiting area. This was my 2nd visit to this service dept after a recent move. The first time was a much better experience. There was a several minute delay in b This was my 2nd visit to this service dept after a recent move. The first time was a much better experience. There was a several minute delay in being greeted after I pulled in. My appt was with Shannon but she was obviously in a hurry and wanted me to just leave the keys with no conversation and I had specific requests and questions. She listened but was obviously in a hurry and said one of the guys would write it up and be in to see me. That never happened - they just did work - turns out they did what I requested but I would have felt better if a service advisor and came and talked with me before starting the work given the hurried interaction and brush off Shannon gave me. When I went to check out I had to ask for the battery status report and there was an issue getting that and there explanation of the battery status seemed flaky compared to what I've received from other centers. My previous Honda dealer was in the Ft Worth area and it has far superior customer service than this dealership. More

by sewwoman Verified Customer Verified Customer

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They were really nice and the amenities and atmosphere was very welcoming and I appreciated it. was very welcoming and I appreciated it. More

by KC Verified Customer Verified Customer

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