Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Shannon Pankratz
Shannon Pankratz at Russ Darrow Nissan of West Bend

Shannon Pankratz

Finance Manager

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

4.8
26 Reviews
4.8

26 Reviews

Write a Review

Dealership Experience

9 mos

Industry Experience

9 yrs, 10 mos

26 Reviews of Shannon Pankratz

July 13, 2025

Dealership Rating
Employee Rating

Since purchasing my vehicle new in April 2024, it has always been a good experience talking to, getting service done. Had WATER in one headlight. Boucher Nissan said it was normal. WATER IN A HEADLIGHT? More

by HOFFY1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Advisors are second to none. My salesman is not working there anymore, he was great

Report | Print
Jul 13, 2025

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

July 09, 2025

Dealership Rating
Employee Rating

Delivery Detail was horrible. Drake is an awesome salesman. He is very personable and easy to get along with. More

by Dmretzlaff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Robert Garcia

Report | Print
Jul 09, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your review. We're sorry you did not have a 5 star experience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and we would love to see how we could improve. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

Dealership Rating
Employee Rating

I had trinity for my sales person. She was knowledgeable and helpful. She made the process feel effortless. More

by KAYLASPANKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia , Blake-manager 2 stars. Trinity-sales 5 stars

Report | Print
Jul 03, 2025

Russ Darrow Nissan of West Bend responded

Thanks, Kayla, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

My wife and I needed a new vehicle four are growing family. We traded in our old vehicle they gave us top dollar. We were in and out with a brand new vehicle within two hours. Our car salesman drake wa More

by FEDELEJ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Robert Garcia

Report | Print
Jun 22, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

I do not recommend purchasing a used vehicle from this establishment. Many problems have occurred in the 2 months since purchasing. Problems that should have been taken care of before putting it on the lo More

by THEONLYKINGBOO02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Wilder, Robert Garcia

Report | Print
Jun 18, 2025

Russ Darrow Nissan of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

VERY GOOD SERVICE. THE PEOPLE WHO TOOK CARE OF ME AND MY CAR WERE ON THE JOB.. VERY SATISFIED...😀😀😀👍👍👍 More

by RUSSELLWEILEDER657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Brandon Wilder, Mitch Darrow, Christopher Rose, Amanda Praefke, Jose Sanchez , Hans Frey

Report | Print
Jun 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2025

Dealership Rating
Employee Rating

This is the 2nd car I've bout from Drake and Russ Darrow Nissan. I was very happy with how Drake just rolled with the process and that he understood how important it was for me to leave with exactly what I More

by Angella Mueller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Robert Garcia

Report | Print
Jun 08, 2025

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

This Nissan branch goes above and beyond expectations in assuring my needs were addressed in a timely manner More

by Dan Bagin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

Report | Print
Jun 03, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2025

Dealership Rating
Employee Rating

Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership. More

by JOEWINKLEPLECK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ellisha Donath, Drake Burke, Mitch Darrow, Jessica Braund, Robert Garcia, Shane Bode, Rod Winklepleck, Amanda Praefke, Jose Sanchez , Hans, Christopher, and Brandon also !

Report | Print
May 24, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 17, 2025

Dealership Rating
Employee Rating

This dealership is very good and keeping my vehicle safe with on time maintenance and service More

by Jnobles120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Burke, Jessica Braund, Tori Abel, Shane Bode

Report | Print
May 17, 2025

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
3

Dealership Inventory (140 Vehicles)

used 2025 Ford Escape car, priced at $29,600
2025 Ford Escape
used
Gray Metallic exterior
CVT
All-wheel Drive
$29,600
View Details
new 2025 Nissan Murano car, priced at $42,760
2025 Nissan Murano
new
Gun Metallic exterior
Automatic
All-wheel Drive
$42,760
View Details
used 2018 Nissan Rogue car, priced at $12,000
2018 Nissan Rogue
used
Caspian Blue exterior
CVT
Front-wheel Drive
$12,000
View Details
new 2025 Nissan Versa car, priced at $23,535
2025 Nissan Versa
new
Gray Sky Pearl exterior
CVT
Front-wheel Drive
$23,535
View Details
new 2025 Nissan Sentra car, priced at $28,982
2025 Nissan Sentra
new
Aspen White Tricoat/Super Black exterior
CVT
Front-wheel Drive
$28,982
View Details
used 2023 Nissan Murano car, priced at $25,344
2023 Nissan Murano
used
Pearl White Tricoat exterior
CVT
All-wheel Drive
$25,344
View Details
View All Inventory