

Shannon Pankratz
Finance Manager
Russ Darrow Nissan of West Bend
2665 W Washington St
West Bend, WI 53095
20 Reviews
Write a ReviewDealership Experience
8 mos
Industry Experience
9 yrs, 9 mos
20 Reviews of Shannon Pankratz
June 08, 2025
This is the 2nd car I've bout from Drake and Russ Darrow Nissan. I was very happy with how Drake just rolled with the process and that he understood how important it was for me to leave with exactly what I Nissan. I was very happy with how Drake just rolled with the process and that he understood how important it was for me to leave with exactly what I wanted. More
Other Employees Tagged: Drake Burke, Robert Garcia
June 03, 2025
This Nissan branch goes above and beyond expectations in assuring my needs were addressed in a timely manner assuring my needs were addressed in a timely manner More
Other Employees Tagged: Robert Garcia
May 24, 2025
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership. I could not ask for anything better from such a professional and friendly dealership. More
Other Employees Tagged: Ellisha Donath, Drake Burke, Mitch Darrow, Jessica Braund, Robert Garcia, Shane Bode, Rod Winklepleck, Amanda Praefke, Jose Sanchez , Hans, Christopher, and Brandon also !
May 17, 2025
This dealership is very good and keeping my vehicle safe with on time maintenance and service with on time maintenance and service More
Other Employees Tagged: Drake Burke, Jessica Braund, Tori Abel, Shane Bode
May 10, 2025
The facility is beautiful. Brandon was very helpful and professional. The detail job was lacking and I had to do that myself. I am hoping to receive my other key fob early next Brandon was very helpful and professional. The detail job was lacking and I had to do that myself. I am hoping to receive my other key fob early next week.... More
Other Employees Tagged: Brandon Wilder
May 06, 2025
The service is good from the time I pull in the garage. I m usually met at the door and a few minutes later I m in the lounge reading a book. The service is quick and I’m out the door. I like the fact I ca I m usually met at the door and a few minutes later I m in the lounge reading a book. The service is quick and I’m out the door. I like the fact I can watch the inspection when I get home. More
April 26, 2025
Very good experience. Sales person and manager were good. No high pressure tactics and was able get vehicle at what I consider a good price. Sales person and manager were good. No high pressure tactics and was able get vehicle at what I consider a good price. More
Other Employees Tagged: Robert Garcia , Tim Griese
April 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with o and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!! More
Other Employees Tagged: Drake Burke, Mitch Darrow, Robert Garcia, Tori Abel, Skyler Steinert
March 19, 2025
Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out what was going on. More
Other Employees Tagged: Brandon Wilder, Robert Garcia
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