Shannon Pankratz
Shannon Pankratz at Russ Darrow Metro Chrysler Dodge Jeep RAM

Shannon Pankratz

Finance Manager

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
5.0
5 Reviews

Dealership Experience

7 mos

Industry Experience

10 yrs, 5 mos

5.0

5 Reviews

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5 Reviews of Shannon Pankratz

January 03, 2026

Dealership Rating
Employee Rating

Very helpful and they listened to what I wanted and made sure I was comfortable with my choice. More

by shayrockette38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

Jan 03, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

December 10, 2025

Dealership Rating
Employee Rating

Very good all around experience both sales, service, finance. Comfortable surroundings and I love the duck! More

by JAKABRIEL2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Duckworth , Adrian Ellis

Dec 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

December 09, 2025

Dealership Rating
Employee Rating

Buying our first Jeep was a great experience. The staff was incredibly friendly, helpful, and made the whole process smooth. AJ was committed to ensuring I got everything I wanted in our new vehi More

by whitterskelly7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Duckworth , Adrian Ellis

Dec 09, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Justin Hanna justin.hanna@russdarrow.com

October 24, 2025

Dealership Rating
Employee Rating

They work very well with their costumes and fine ways to make everything go smoothly and good More

by Ronsomreginald65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard , Jonas

Oct 24, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

Dealership Rating
Employee Rating

First of all, let’s start with the customer service……It was amazing! Ask for a salesman by the name of Troy. We bought a van for our business and they did a great job on standing behind their work. Everyth More

by 414 Video Spotlight
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Duckworth , Troy

Oct 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

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