Sharnae Leachman | Page 2

Misleading Advertising, would not honor advertised price Tried to purchase a vehicle for their advertised price. After confirming the availability, they refused to honor the price and instead wanted to incr Tried to purchase a vehicle for their advertised price. After confirming the availability, they refused to honor the price and instead wanted to increase the price. In my opinion, this is clearly deceptive advertising designed to get you to call them and then pull a switcheroo. Stock #J7870, Price $29,212 advertised on Autotrader, their website, and others. More

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Deceptive practices. The sales staff was nice and understanding but I drove over an hour with price and interest rate that I had discussed for three days over email and then called twice before I dro understanding but I drove over an hour with price and interest rate that I had discussed for three days over email and then called twice before I drove there dragging my children and wife. And surprise, they couldn't come close to the agreed deal, they blamed it on third party that answers online interest ( and apparently their dealership phone claiming to be a sales manager). Just be prepared to be baited if you go there. More

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Awesome car buying experience! Staff was friendly prices were great! I drove over 3 hours to do business here I would recommend Arlington Heights, Napleton’s CDJR to anyone! were great! I drove over 3 hours to do business here I would recommend Arlington Heights, Napleton’s CDJR to anyone! More

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Internet sales price is FALSE, don’t waste your time. Typical sales driven dealership that advertises false pricing online to lure in traffic. Saw a great price on a 2020 RAM that was on a “special sale” Typical sales driven dealership that advertises false pricing online to lure in traffic. Saw a great price on a 2020 RAM that was on a “special sale” and Inquired about their “Employee Pricing Sale” with a sales rep for the advertised price online before even thinking of going to the dealership; asking if this was the actual sale price of the vehicle minus TTL or if this price was including all rebates the dealership had to offer that only few would qualify for. I still have the screenshots and messages stating this was the ACTUAL Sale price of the vehicle to ALL Customers excluding taxes title licensing. Although I thought it was still too good to be true, I went in to learn more and planned on purchasing the vehicle for this price. Of course after test driving it and talking business, it was all a fluke. I was direct in saying I am willing to purchase the vehicle today at the advertised employee price of $35,850 plus TTL and they could not do it. Actually not even close. Somehow we went from the advertised price for their promotional special to all Customers of $35,850 and adding 11K. When I showed the manager the messages and asked about the online advertised price I was told it could not be honored and he had no comment on the conversation prior. There was absolutely zero attempt to rectify the situation. Would not recommend. More

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Awesome place !!!! Julio was great. That’s why I purchased from you again. My whole family has purchased from here. Great salesman. Thank you so so much. Julio was great. That’s why I purchased from you again. My whole family has purchased from here. Great salesman. Thank you so so much. More

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Great experience Went to buy a new Jeep And Josh was very helpful! I know where I’ll be buying my cars in the future! Thanks again Josh! Went to buy a new Jeep And Josh was very helpful! I know where I’ll be buying my cars in the future! Thanks again Josh! More

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Awful experience Would have given zero if possible. Went to dealership ready to buy specific vehicle but they would not honor e price which was confirmed as cash pr Would have given zero if possible. Went to dealership ready to buy specific vehicle but they would not honor e price which was confirmed as cash price by phone prior to going to dealership . Once there they gave me the run around and tried to put me in a lease which they said was the same thing as buying with cash???? Don't waste your time unless you like dealing with dishonest people. More

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Great deal! This dealer made a mistake initially by not having a vehicle available when they said they would. They fixed the error by offering a great deal on a c This dealer made a mistake initially by not having a vehicle available when they said they would. They fixed the error by offering a great deal on a car with more features- a 2018 Dodge Charger. We looked at other dealerships in other states and no one would come close to the deal we got. Thank you, Napleton Dodge! More

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Exceptional service Above and beyond in customer care. Made sure all of our needs and requirements for a car were met. Mario Gentry was also very helpful and did all he c Above and beyond in customer care. Made sure all of our needs and requirements for a car were met. Mario Gentry was also very helpful and did all he could to keep us as customers and as future customers. More

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Amazing dealership I had a great experience with Napleton. Irving my salesman hooked me up with a great price couldn't be happier with all he did for me, I wouldn't reco I had a great experience with Napleton. Irving my salesman hooked me up with a great price couldn't be happier with all he did for me, I wouldn't recommend anywhere else but here if your shopping for you new car. More

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