Sharon O'Connor | Page 49

The customer service was outstanding. Unfortunately, what I was told my car required to fix I would have to find the parts on my own as they were discontinued. I had a problem with my con Unfortunately, what I was told my car required to fix I would have to find the parts on my own as they were discontinued. I had a problem with my convertible top in my 2007 c70. It had failed and won't move and I wanted to know why. Part of the estimate was that a rear quarter window was missing. You couldn't get the part, so I'd have to find it in a junkyard or something. I found a window and ordered it. Hired a glass company to do the install and they immediately told me, the glass was in there and I didn't need a new window. Also, that the regulator on the opposite drivers side was working properly and didn't need replaced either as suggested. Makes me question if my car was actually diagnosed properly. This is why people don't trust dealerships. More

by hera196 Verified Customer Verified Customer

Report | Print

My wife and I both have Volvo’s. We have never been disappointed with the service and attention we receive both from the service department or from sales at Ferman.. We have never been disappointed with the service and attention we receive both from the service department or from sales at Ferman.. More

by rwacksman Verified Customer Verified Customer

Report | Print

The appointment was for 8 40, they took my car back on time and gave me an estimate which was about 5 minutes from the actual time that the car was ready. Great service. time and gave me an estimate which was about 5 minutes from the actual time that the car was ready. Great service. More

by rich.pifko Verified Customer Verified Customer

Report | Print

Friendly & efficient service. Service advisors go the extra mile. Technicians are very knowledgeable. Make you feel like family Service advisors go the extra mile. Technicians are very knowledgeable. Make you feel like family More

by SROBB331 Verified Customer Verified Customer

Report | Print

Great place to get your vehicle repaired. Staff is very friendly and courteous. Awesome dealership Staff is very friendly and courteous. Awesome dealership More

by shrews67 Verified Customer Verified Customer

Report | Print

Always very friendly and helpful. Sharon and Matt are very knowledgable and always go out of their way to be accommodating. Sharon and Matt are very knowledgable and always go out of their way to be accommodating. More

by sandpiper618 Verified Customer Verified Customer

Report | Print

When I bought my car I was told that if I need to service my car I will get a loaner car. It’s not true and I was very disappointed. my car I will get a loaner car. It’s not true and I was very disappointed. More

by vladimira0 Verified Customer Verified Customer

Report | Print

I had two tires for installed and was told it would be two hours. It ended up three hours with no car wash and vacuum. When we mentioned the cleaning I was told it would be another 30 minutes. That would two hours. It ended up three hours with no car wash and vacuum. When we mentioned the cleaning I was told it would be another 30 minutes. That would be half a day for two tires. When I had the car serviced about a month ago I spent over $700 also with no car wash and vacuum. The service has definitely gone downhill in the last two years while the costs have constantly risen. More

by lyheeljh Verified Customer Verified Customer

Report | Print

Great Service Team! My only complaint is that they no longer offer loaner cars. Never a problem with service experiences. My only complaint is that they no longer offer loaner cars. Never a problem with service experiences. More

by thomas.hennessy3 Verified Customer Verified Customer

Report | Print

I made an appointment for 10:40. I was out at 12:30. Two hours for an oil change. I will not be scheduling my next oil change with that facility. I was out at 12:30. Two hours for an oil change. I will not be scheduling my next oil change with that facility. More

by ihernandez55 Verified Customer Verified Customer

Report | Print