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Shaun Dortch
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40 Reviews
40 Reviews
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40 Reviews of Shaun Dortch
May 01, 2024
I was unable to get my car at 3 pm pickup time after I dropped it at 7:30 in the morning. When I picked it up the next day they said it’s all clean and ready to go. When I got to the car it had not even b dropped it at 7:30 in the morning. When I picked it up the next day they said it’s all clean and ready to go. When I got to the car it had not even been vacuumed and there were dirty rubber gloves and a seat cover in the car. I was already running behind so I didn’t bother going back in. More
by BRIANTBYRNES
Verified Customer
Helpful 
April 30, 2024
Service was easy and efficient. At pickup, we asked that the service notification be reset and the technician said it was - but it wasn't reset and now indicates that service is ove At pickup, we asked that the service notification be reset and the technician said it was - but it wasn't reset and now indicates that service is overdue. I don't want to make a special trip to the dealership to have it reset. I did appreciate the carwash! More
by tdelcastillo
Other Employees Tagged: I don't know who we worked with.
April 24, 2024
The service department here is great. We received excellent service and our advisor kept us up to date on everything going on. We will definitely be back. We received excellent service and our advisor kept us up to date on everything going on. We will definitely be back. More
by victorb
April 08, 2024
Scheduling appointment good. Detailed explanation of work performed. On time completion. Service representative was great. Detailed explanation of work performed. On time completion. Service representative was great. More
by BURTPRESNELL
Other Employees Tagged: Brian Machado
April 05, 2024
Shaun was very patient and helpful! He explained everything and had a great plan for repairing my car. The technician who did the repairs provided a very thorough and easily undertandab He explained everything and had a great plan for repairing my car. The technician who did the repairs provided a very thorough and easily undertandable explanation in his video. More
by vanessaradame
April 04, 2024
When I first went to pickup my new car I waited about an hour before I was able to flag anyone down and ask about my car. Other than that everyone who finally helped me was amazing! hour before I was able to flag anyone down and ask about my car. Other than that everyone who finally helped me was amazing! More
by MWHITAKER10
Other Employees Tagged: TJ Upton, Sean Smith, KC Ramos
April 03, 2024
The customer service has been outstanding during the purchase of my Volvo and for any routine service. I highly recommended them. purchase of my Volvo and for any routine service. I highly recommended them. More
by Bill
Other Employees Tagged: Chris in sales from two years ago.
March 25, 2024
Shaun in the service department was great! He listened and solved a complicated problem. Sean in sales was excellent too. He listened and solved a complicated problem. Sean in sales was excellent too. More
by VIVIAN.LIU
Other Employees Tagged: Sean Smith
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