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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
149 Reviews
4.9

149 Reviews

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149 Reviews of Shaun Dortch

September 01, 2026

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Shaun is always so helpful and nice! He went above and beyond during my last visit. More

by macweeden
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Recommend Dealer
Yes
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Sep 01, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing how Shaun went above and beyond during your service visit for your XC90. Hearing your praise for his helpful and friendly support means a lot to our service team. TJ Upton General Manager tupton@niello.com (916) 245-2231

July 25, 2026

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Shaun is great! They do great work fast, easy to communicate with overall pleasant experience More

by DONALDC.1188
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Yes
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Jul 25, 2026

Niello Volvo Cars Sacramento responded

We’re glad Shaun provided efficient service and clear communication for your Volvo XC90. It’s great to know the process was fast and pleasant. Thank you for sharing your positive experience! TJ Upton General Manager tupton@niello.com (916) 245-2231

June 29, 2026

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They made both the purchasing and service process smooth and friendly. They regularly updated me on the process and the pricing was fair and transparent. More

by OLSONLUCIA
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Recommend Dealer
Yes

Other Employees Tagged: Brian Bladow , Justin Frey

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Jun 29, 2026

Niello Volvo Cars Sacramento responded

It’s great to hear that purchasing and servicing your Volvo XC40 went smoothly and that the updates were clear and pricing transparent. If Shaun or Brian can help with anything else, please let us know. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 29, 2026

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They do a great job here. appreciate attention to detail, will continue being a customer! More

by DONALDC.1188
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Service Time
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Recommend Dealer
Yes
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Jun 29, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your positive experience with our service team. We’re glad our attention to detail on your Volvo resonated with you. Shaun and the rest of our staff look forward to working with you again. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 26, 2026

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I was very pleased with the service at Niello Volvo. Staff was very courteous and professional. I am new to the area and will continue to used Niello Volvo for all my Volvo checkups and repairs. More

by jamitchell42
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 26, 2026

Niello Volvo Cars Sacramento responded

Thank you for trusting us with your Volvo XC60. We’re delighted our team treated you with respect and expertise. We look forward to handling your checkups and repairs as you settle into the area. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 22, 2026

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Kind and helpful employees that are knowledgeable about the product. Happy with the service provided. More

by SAMANTHAAUBREYROSE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Bladow , Leanne from sales was absolutely amazing!

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Jun 22, 2026

Niello Volvo Cars Sacramento responded

Thank you for highlighting our team’s expertise and assistance with your Volvo XC60 service. We’re glad you’re happy with how everything went and look forward to your next visit. TJ Upton General Manager tupton@niello.com (916) 245-2231

June 01, 2026

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The service was excellent. Everything done well and on time. There was full compliance with the warranty More

by DS.BRUNNER
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Recommend Dealer
Yes
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Jun 01, 2026

Niello Volvo Cars Sacramento responded

We’re happy to hear your Volvo XC90 service was handled promptly and in line with warranty requirements. Shaun and our service team appreciate your kind words about the quality and timeliness of the work. Thank you for sharing your experience with us. TJ Upton General Manager tupton@niello.com (916) 245-2231

May 27, 2026

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Employee Rating

Shaun is amazing and I am so happy with his customer service. I always feel well taken care of. More

by jenlorenz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your kind words about Shaun. We're delighted to know you feel well cared for and look forward to servicing your Volvo XC60 again. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 16, 2026

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Great communication and timely repair that cost less than we expected. Will use again in the future. More

by MOOREF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, Edgar Partida

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Apr 16, 2026

Niello Volvo Cars Sacramento responded

Thank you for sharing your experience. We’re glad our team provided clear communication, a fast repair, and greater savings on your Volvo S60. We look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2026

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Employee Rating

Shaun is excellent. Upon my arrival for service, he was prepared, professional and was able to explain precisely what was to occur and what I should expect. He’s very kn More

by CHARLIE130
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Service Time
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Recommend Dealer
Yes
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Apr 08, 2026

Niello Volvo Cars Sacramento responded

It’s wonderful to hear that Shaun prepared everything for your service visit and clearly explained each step. We appreciate the 5-star rating and look forward to taking care of your Volvo XC60 in the future. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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